ATM SelfServ™ 23 and 27 ATMs

Service Manual

B006‐7265‐A000

February 2016

Use pursuant to Company Instructions

Revision Record

Revision Record

Revision Date	Chapter	Reason for change
February 2014	All		Initial release
March 2014	All		New structure
	Preventive Maintenance Currency Dispenser		Updated
	Preventive Maintenance Receipt Printer		Updated
	USB IMCRW		Updated
	Receipt Printer		Updated
	S1 Dispenser		Updated
April 2014	N/A		Corrected product ID from B006‐7625 to B0067265.
May 2014	Miscellaneous Interface		Removed Mini Misc I/F and replaced with Midi Misc I/F.
January 2015	Introduction		Updated: added 6627
	Preventive Maintenance Schedule		Updated: added S2 dispenser.
	Preventive Maintenance S2 Currency Dispenser		New
	6623 Product Cabling		Updated: added S2 dispenser
	6627 Product Cabling		New
	Mini Core		Updated: Lanier II
	15 Inch Touchscreen		New
	15 Inch Display		New
	S2 Dispenser		New
	S2 Dispenser Cassette		New
	USB Barcode Reader		New
	SelfServ 27 Module Removal		New
April 2015	Preventive Maintenance Security Enclosure Heaters		New
	Preventive Maintenance Barcode Reader		New
	Uninterruptible Power Supply		New
	USB Hub		New
	USB Smart Dip Card Reader (Sankyo)		New
	China EPP		New
	UEPP3		New
	Backlight Displays		New
	Thermally Managed 15 Inch Display		New
	Alarms		New
	SATA DVD		New
	Product Environment Heaters		New
	SelfServ 23 Module Removal		Updated: display and facia sections
	SelfServ 27 Module Removal		New
February 2016	USB IMCRW		Update
	Dynamo Display		Update

Revision Record

               Revision Date      Chapter                                                      Reason for change

Table of Contents

Section 1 ‐ Introduction

Reference and Safety

REFERENCE DOCUMENTS.......................................................................................1

SAFETY INFORMATION...........................................................................................1

Electronics Boards ...........................................................................................1

ATM Cash Security...........................................................................................1

Access ..............................................................................................................2

Barcode Reader ...............................................................................................2

Fluorescent Lamps...........................................................................................2

Section 2 ‐ Preventive Maintenance

Preventive Maintenance Overview

OVERALL SYSTEM CHECKS......................................................................................1

LUBRICATION .........................................................................................................1

Lubricants ........................................................................................................2

TEST TOOLS ............................................................................................................2

CLEANING MATERIALS ...........................................................................................3

CUSTOMER RESPONSIBILITY ..................................................................................3

Preventive Maintenance Schedule

INTRODUCTION......................................................................................................1

POWER ON CHECKS ...............................................................................................2

POWER OFF CHECKS...............................................................................................

3 FLUIDITI CHECKS.....................................................................................................6

POST PREVENTIVE MAINTENANCE CHECKS ...........................................................7

Card Readers

DIP CARD READERS ................................................................................................1

SWIPE CARD READERS............................................................................................1

USB IMCRW............................................................................................................2

Clean Read Heads and Smart Contacts............................................................2

Clean Rollers....................................................................................................3

S1 Currency Dispenser

SUMMARY CHECKLIST............................................................................................1

 INSPECT THE PICK MODULE ...................................................................................2

PICK MODULE INTERNAL TIMING (D WHEEL TIMING)...........................................6

PICK MODULE TO PICK MODULE TIMING ..............................................................8

INSPECT THE PRESENTER .......................................................................................9

INSPECT CASSETTES................................................................................................9

DIAGNOSTICS .......................................................................................................11

S2 Currency Dispenser

SUMMARY CHECKLIST............................................................................................1

CLEANING MATERIALS ...........................................................................................1

INSPECT THE PICK MODULE ...................................................................................1

Pick Module to Pick Module Timing ................................................................3

INSPECT THE PRESENTER .......................................................................................4

INSPECT THE CASSETTES ........................................................................................5

DIAGNOSTICS .........................................................................................................5

Pick Valve.........................................................................................................5

Belt alignment .................................................................................................5

Note Skew........................................................................................................5

Bunch Splay .....................................................................................................5

Facia alignment................................................................................................6

Shutter.............................................................................................................6

Security Enclosure

GENERAL CHECKS...................................................................................................1

DOOR HINGE LUBRICATION ...................................................................................1

USB Receipt Printer

Transport Sensors............................................................................................1

Thermal Print Head..........................................................................................2

Security Enclosure Heaters

SECURITY ENCLOSURE HEATER TEST......................................................................1

Pre–requisite ...................................................................................................1

Test Frequency and Timing..............................................................................1

Security Enclosure Heater Test Procedure ......................................................1

ROOM HEATER TEST...............................................................................................2

Room Heat Low ...............................................................................................2

Room Heat Timed............................................................................................2

Room Heat Faulty ............................................................................................2

Room Heat OK .................................................................................................2

USB 2D Bar Code Reader (UBAR)

CLEANING...............................................................................................................1

Section 3 ‐ Diagnostics Overview

Diagnostics Overview

INTRODUCTION......................................................................................................1

SYSTEM APPLICATION ............................................................................................1

Entering System Application............................................................................1

Device Diagnostics...........................................................................................4

Device Self Tests ..............................................................................................7

Event Logs........................................................................................................7

Service Tallies ..................................................................................................8

Device Status List.............................................................................................9

Device Servicing.............................................................................................10

Save Module Life Counts ...............................................................................10

Self Service Configuration..............................................................................11

Transaction Counters.....................................................................................13

LEVEL 0 DIAGNOSTICS..........................................................................................13

Power‐up Diagnostics....................................................................................13

Switch Selectable Diagnostics........................................................................14

Extended Diagnostics.....................................................................................14

TEST TOOLS ..........................................................................................................14

Bootable System Application.........................................................................15

KEY SYSTEM APPLICATION MENUS ......................................................................16

Section 4 ‐ Product Cabling

6623 Product Cabling

INTRODUCTION......................................................................................................1

DISTRIBUTION DIAGRAMS......................................................................................2

DC Distribution ................................................................................................2

AC Distribution.................................................................................................4

USB Distribution ..............................................................................................5

USB Distribution without HUB.........................................................................6

HARNESSES.............................................................................................................7

AC Harness Assy...............................................................................................7

Alarms Harness................................................................................................8

Audio................................................................................................................9

Auto Supervisor Safe harness........................................................................10

DC/USB Tray Harness (View 1 of 3) ...............................................................11

DC/USB Tray Harness (View 2 of 3) ...............................................................12

DC/USB Tray Harness (View 3 of 3) ...............................................................13

Facia Harness (View 1 of 2)............................................................................14

Facia Harness (View 2 of 2)............................................................................

15 LVDS...............................................................................................................16

Mode Switch Harness....................................................................................17

PSU Intel Harness...........................................................................................17

S1 Dispenser Harness (View 1 of 2) ...............................................................18

S1 Dispenser Harness (View 2 of 2) ...............................................................19

S2 Dispenser Harness ....................................................................................20

Speaker Harness ............................................................................................21

SPS Harnesses................................................................................................22

USB Touch Screen Cable Assembly................................................................24

6627 Product Cabling

INTRODUCTION......................................................................................................1

DISTRIBUTION DIAGRAMS......................................................................................2

DC Distribution ................................................................................................2

AC Distribution.................................................................................................3

USB Distribution ..............................................................................................4

USB Distribution without HUB.........................................................................5

HARNESSES.............................................................................................................6

AC Harness Assy...............................................................................................6

Alarms..............................................................................................................7

Audio................................................................................................................9

Auto Supervisor Safe harness........................................................................10

DC/USB Tray Harness (View 1 of 3) ...............................................................11

DC/USB Tray Harness (View 2 of 3) ...............................................................12

DC/USB Tray Harness (View 3 of 3) ...............................................................13

Facia Harness (View 1 of 2)............................................................................14

Facia Harness (View 2 of 2)............................................................................15

Heaters Harness.............................................................................................15

LVDS...............................................................................................................16

Mode Switch Harness....................................................................................17

PSU Intel Harness...........................................................................................17

S2 Dispenser Harness ....................................................................................18

Speaker Harness ............................................................................................19

SPS Harnesses................................................................................................20

Upper Advert Harness ...................................................................................23

USB Touch Screen Cable Assembly................................................................23

Section 5 ‐ Power Supplies

Standard Power Supply (300W)

INTRODUCTION......................................................................................................1

DESCRIPTION..........................................................................................................1

Power Requirements.......................................................................................2

TROUBLESHOOTING...............................................................................................3

Restart after Shutdown ...................................................................................3

ERROR MESSAGES..................................................................................................3

DIAGNOSTICS .........................................................................................................3

STRAPPING.............................................................................................................3

ADJUSTMENTS........................................................................................................4

FRU REMOVAL AND REPLACEMENT.......................................................................4

CABLING .................................................................................................................4

CONNECTOR ASSIGNMENT/PINOUTS....................................................................4

Input/Output Pins............................................................................................4

TEST/ADJUSTMENT TOOLS.....................................................................................4

Uninterruptible Power Supply

INTRODUCTION......................................................................................................1

DESCRIPTION..........................................................................................................1

Definitions .......................................................................................................1

Specification ....................................................................................................1

Indicators.........................................................................................................2

Indications During Operation ..........................................................................2

TROUBLESHOOTING...............................................................................................3

1150VA Module...............................................................................................4

DIAGNOSTICS .........................................................................................................4

Level 0..............................................................................................................4

Level 1..............................................................................................................4

Level 3..............................................................................................................5

STRAPPING.............................................................................................................5

ADJUSTMENTS........................................................................................................5

Configuring The UPS ........................................................................................6

MODULE REMOVAL AND REPLACEMENT...............................................................7

Battery Care And Replacement .......................................................................8

CABLING ...............................................................................................................11

CONNECTOR ASSIGNMENT/PINOUTS..................................................................11

TEST/ADJUSTMENT TOOLS...................................................................................11

Section 6 ‐ Terminal Core and Communications

Mini PC Core

INTRODUCTION......................................................................................................1

DESCRIPTION..........................................................................................................2

Motherboards..................................................................................................2

PCI PCCM Board (Optional) .............................................................................3

PCI Riser Board (Optional) ...............................................................................3

Disk Drives .......................................................................................................3

TROUBLESHOOTING...............................................................................................4

DIAGNOSTICS .........................................................................................................6

Power on Self Test...........................................................................................6

Beep Codes......................................................................................................6

STRAPPING ............................................................................................................7

Motherboard Jumpers.....................................................................................8

FRU REMOVAL AND REPLACEMENT.....................................................................10

Removing the PC Core Lid..............................................................................11

System Core Fan ............................................................................................11

PCCM Board (Optional Feature) ....................................................................12

PCCM Riser Card (Optional Feature) .............................................................13

External DVD..................................................................................................14

Audio Breakout Cable....................................................................................14

USB Breakout Assembly.................................................................................15

Hard Disk Drive (HDD) ...................................................................................16

Motherboard .................................................................................................18

Memory Board (SODIMM).............................................................................20

CPU Cooler.....................................................................................................22

Processor .......................................................................................................23

I/O Shield .......................................................................................................25

CABLING ...............................................................................................................26

Interconnection Diagrams .............................................................................26

Cables ............................................................................................................30

CONNECTOR ASSIGNMENT/PINOUTS..................................................................33

Motherboard Connectors..............................................................................33

HDDs and Optical Drive S–ATA Connector ....................................................37

TEST/ADJUSTMENT TOOLS...................................................................................37

USB 7 Port Hub

INTRODUCTION......................................................................................................1

DESCRIPTION..........................................................................................................10

 Power Requirement.........................................................................................2

Maximum Cable Lengths .................................................................................2

TROUBLESHOOTING...............................................................................................2

DIAGNOSTICS .........................................................................................................4

Level 1 Diagnostics...........................................................................................4

STRAPPING.............................................................................................................4

ADJUSTMENTS........................................................................................................4

MODULE REMOVAL AND REPLACEMENT...............................................................4

Top Box Mounted Hub.....................................................................................4

Safe Mounted Hub...........................................................................................4

CABLING .................................................................................................................5

CONNECTOR ASSIGNMENT....................................................................................6

Hub Board........................................................................................................6

TEST/ADJUSTMENT TOOLS.....................................................................................7

Section 7 ‐ Card Readers

USB IMCRW

INTRODUCTION......................................................................................................1

DESCRIPTION..........................................................................................................1

UIMCRW Firmware..........................................................................................2

Card Detection and Pre‐head Detection..........................................................2

Card Transport.................................................................................................2

Security ‐ Long and Short Card Detection........................................................3

Reading and Writing To Magnetic Stripe Cards...............................................3

Reading and Writing to Smart Cards ...............................................................3

Sensor Locations..............................................................................................4

Optional Features ............................................................................................4

TROUBLESHOOTING...............................................................................................8

Removing Clamped Cards..............................................................................12

DIAGNOSTICS .......................................................................................................13

Level 0 Diagnostics.........................................................................................13

Level 1 Diagnostics.........................................................................................20

Level 3 Diagnostics.........................................................................................24

STRAPPING...........................................................................................................27

ADJUSTMENTS......................................................................................................27

Pre‐head ........................................................................................................27

Heartbeat.......................................................................................................28

Card Detect Microswitch...............................................................................28

FRU MODULE REMOVAL AND REPLACEMENT .....................................................29

Anti‐Eavesdropping Kit ..................................................................................30

MEIs...............................................................................................................32

IC Contact Block.............................................................................................33

Throat ............................................................................................................34

 Battery...........................................................................................................35

Base Transport...............................................................................................35

Card Clamping Module..................................................................................35

CABLING ...............................................................................................................44

CIM Harness...................................................................................................44

MM HARNESS ................................................................................................45

CARD CAPTURE BIN HARNESS .......................................................................45

CONNECTORS.......................................................................................................46

Main Control Board .......................................................................................47

CIM/MM PCB.................................................................................................49

CIM/MM With Security PCB ..........................................................................50

IC Block PCB...................................................................................................52

Card Clamping PCB ........................................................................................53

TEST/ADJUSTMENT TOOLS...................................................................................54

CIM/MM Turnaround Plug ............................................................................54

Cards..............................................................................................................55

USB Smart Dip Card Reader

INTRODUCTION......................................................................................................1

DESCRIPTION..........................................................................................................1

Magnetic Stripe Reading..................................................................................2

Smart Card Reading.........................................................................................2

Security Feature...............................................................................................2

TROUBLESHOOTING...............................................................................................3

DIAGNOSTICS .........................................................................................................3

Level 0 Diagnostics...........................................................................................3

Level 1 Diagnostics...........................................................................................3

Level 3 Diagnostics...........................................................................................4

STRAPPING.............................................................................................................5

ADJUSTMENTS........................................................................................................5

FRU REMOVAL AND REPLACEMENT.......................................................................5

CABLING .................................................................................................................5

CONNECTOR ASSIGNMENT/PINOUTS....................................................................6

USB mini‐B connector......................................................................................6

Power connector .............................................................................................6

 TEST/ADJUSTMENT TOOLS.....................................................................................6

PREVENTIVE MAINTENANCE..................................................................................6

USB Contactless Card Reader

INTRODUCTION......................................................................................................1

DESCRIPTION..........................................................................................................1

Antenna Unit Connectors ................................................................................3

Control Unit Connectors..................................................................................3

TROUBLESHOOTING...............................................................................................4

DIAGNOSTICS .........................................................................................................4

 HW_DIAGNOSTICS Property............................................................................4

HW_SELF_TEST Property .................................................................................5

 

HW_MAINTENANCE PROPERTY .............................................................................6

HW_CONFIGURATION PROPERTY..........................................................................6

STRAPPING.............................................................................................................7

LEDs and MEEIs................................................................................................7

Control Board ..................................................................................................7

ADJUSTMENTS........................................................................................................7

MODULE REMOVAL AND REPLACEMENT...............................................................7

CABLING .................................................................................................................8

Harnesses.........................................................................................................8

CONNECTOR ASSIGNMENT/PINOUTS....................................................................8

+24V Power .....................................................................................................8

USB ..................................................................................................................8

AUX..................................................................................................................9

R.F. Out............................................................................................................9

LED/Buzzer.......................................................................................................9

TEST/ADJUSTMENT TOOLS...................................................................................10

USB Smart Dip Card Reader (Sankyo)

INTRODUCTION......................................................................................................1

DESCRIPTION..........................................................................................................2

Operation.........................................................................................................2

Power...............................................................................................................2

Interface Connections......................................................................................2

LED...................................................................................................................2

ERROR MESSAGES..................................................................................................3

DIAGNOSTICS .........................................................................................................3

STRAPPING.............................................................................................................3

ADJUSTMENTS........................................................................................................3

FRU REMOVAL AND REPLACEMENT.......................................................................3

CABLING .................................................................................................................3

CONNECTOR ASSIGNMENT/PINOUTS....................................................................4

USB connector (J10).........................................................................................4

DC power supply connector (J6)......................................................................4

TEST/ADJUSTMENT TOOLS.....................................................................................4

PREVENTIVE MAINTENANCE..................................................................................4

Card Recycler Module

INTRODUCTION......................................................................................................1

DESCRIPTION..........................................................................................................1

SPECIFICATIONS .....................................................................................................2

TROUBLESHOOTING AND DIAGNOSTICS................................................................2

MAINTENANCE AND CONFIGURATION..................................................................2

STRAPPING AND ADJUSTMENTS............................................................................3

CAPTURED CARD REMOVAL...................................................................................3

CABLING .................................................................................................................8

CONNECTOR ASSIGNMENT/PINOUTS....................................................................8

TEST/ADJUSTMENT TOOLS.....................................................................................8

Section 8 ‐ Keyboards and Eatm Notesyptors

Universal Eatm Notesypting PIN Pad (II)

INTRODUCTION......................................................................................................1

DESCRIPTION..........................................................................................................1

Keyboard..........................................................................................................2

USB Mainboard................................................................................................2

Removal Switches............................................................................................2

USB Interface...................................................................................................2

TROUBLESHOOTING...............................................................................................3

DIAGNOSTICS .........................................................................................................3

Level 0 Diagnostics...........................................................................................3

Level 1 Diagnostics...........................................................................................4

Level 3 Diagnostics...........................................................................................5

Self Tests..........................................................................................................5

CONFIGURATION....................................................................................................5

Configuration Options .....................................................................................5

STRAPPING.............................................................................................................6

ADJUSTMENTS........................................................................................................6

MODULE REMOVAL AND REPLACEMENT...............................................................7

 Assembly Replacement....................................................................................7

Defective Assembly Disposal...........................................................................7

CABLING .................................................................................................................7

CONNECTOR ASSIGNMENT/PINOUTS....................................................................7

TEST/ADJUSTMENT TOOLS.....................................................................................7

China Eatm Notesypting Pin Pad (USBCPIN)

INTRODUCTION......................................................................................................1

DESCRIPTION..........................................................................................................1

Keyboard..........................................................................................................2

USB Mainboard................................................................................................2

Removal Switches............................................................................................2

USB Interface...................................................................................................2

Power Requirements.......................................................................................2

Mechanical Characteristics..............................................................................3

ERROR MESSAGES..................................................................................................3

DIAGNOSTICS .........................................................................................................4

Level 0 Diagnostics...........................................................................................4

Device Diagnostics...........................................................................................4

Device Self Test................................................................................................7

Tallies...............................................................................................................7

CONFIGURATION....................................................................................................8

Configuration Options .....................................................................................8

STRAPPING.............................................................................................................8

ADJUSTMENTS........................................................................................................8

FRU REMOVAL AND REPLACEMENT.......................................................................9

 Assembly Replacement....................................................................................9

Defective Assembly Disposal...........................................................................9

CABLING .................................................................................................................9

CONNECTOR ASSIGNMENT/PINOUTS..................................................................10

USB mini B .....................................................................................................10

Heater............................................................................................................10

TEST/ADJUSTMENT TOOLS...................................................................................10

PREVENTIVE MAINTENANCE................................................................................10

Universal Eatm Notesypting Pin Pad (III)

INTRODUCTION......................................................................................................1

DESCRIPTION..........................................................................................................2

Keyboard..........................................................................................................2

USB Mainboard................................................................................................2

Removal Switches............................................................................................2

USB Interface...................................................................................................3

Power Requirements.......................................................................................3

TROUBLESHOOTING...............................................................................................3

DIAGNOSTICS .........................................................................................................4

Level 0 diagnostics...........................................................................................4

Device Diagnostics...........................................................................................4

Device Self Test................................................................................................6

Tallies...............................................................................................................7

STRAPPING.............................................................................................................7

ADJUSTMENTS........................................................................................................7

Configuration Options .....................................................................................7

FRU REMOVAL AND REPLACEMENT.......................................................................8

Damaged Assembly Disposal...........................................................................8

Assembly Replacement....................................................................................8

Key Loading......................................................................................................9

CABLING .................................................................................................................9

CONNECTOR ASSIGNMENT/PINOUTS..................................................................10

TEST/ADJUSTMENT TOOLS...................................................................................10

PREVENTIVE MAINTENANCE................................................................................10

Section 9 ‐ Display

15 inch USB Projected Capacitive Touch Screen

INTRODUCTION......................................................................................................1

DESCRIPTION..........................................................................................................1

Glass Sensor.....................................................................................................2

Two–Part Controller (Controller Board and A/D Board)..................................2

 Projected Capacitive Technology.....................................................................3

Power Requirements.......................................................................................4

USB PCAP Touch Screen Feature Driver ..........................................................4

ERROR MESSAGES..................................................................................................4

DIAGNOSTICS .........................................................................................................4

Level 0 Diagnostics...........................................................................................4

Device Diagnostics...........................................................................................4

Device Self Test................................................................................................6

STRAPPING.............................................................................................................6

ADJUSTMENTS........................................................................................................7

Touch Screen Configuration ............................................................................7

FRU REMOVAL AND REPLACEMENT.......................................................................8

Touch Screen Glass..........................................................................................8

Controllers .....................................................................................................13

CABLING ...............................................................................................................17

Flex Circuit ‐ 10 Circuit Cable.........................................................................17

CONNECTOR ASSIGNMENT/PINOUTS..................................................................18

Glass Sensor...................................................................................................18

Controllers .....................................................................................................20

TEST/ADJUSTMENT TOOLS...................................................................................23

PREVENTIVE MAINTENANCE................................................................................23

Backlight Displays

INTRODUCTION......................................................................................................1

DESCRIPTION..........................................................................................................1

Interface Connections......................................................................................1

ERROR MESSAGES..................................................................................................2

DIAGNOSTICS .........................................................................................................2

STRAPPING.............................................................................................................3

ADJUSTMENTS........................................................................................................3

FRU REMOVAL AND REPLACEMENT.......................................................................3

CABLING .................................................................................................................3

CONNECTOR ASSIGNMENTS/PINOUTS ..................................................................4

7.0 Inch Display................................................................................................4

10.4 Inch Display..............................................................................................4

TEST/ADJUSTMENT TOOLS.....................................................................................5

PREVENTIVE MAINTENANCE..................................................................................5

15 Inch Dynamo Displays

INTRODUCTION......................................................................................................1

DESCRIPTION..........................................................................................................1

15 Inch Dynamo Displays.................................................................................1

Thermal Management Module (TMM)............................................................2

Power Requirements.......................................................................................2

Warm‐up Time.................................................................................................3

Configuration...................................................................................................3

ERROR MESSAGES..................................................................................................3

DIAGNOSTICS .........................................................................................................3

STRAPPING.............................................................................................................3

ADJUSTMENTS........................................................................................................4

Dynamo Display...............................................................................................4

FRU REMOVAL AND REPLACEMENT.......................................................................5

Thermal Management Module (TMM)............................................................5

Defective Assembly Disposal...........................................................................7

CABLING .................................................................................................................8

CONNECTOR ASSIGNMENT/PINOUTS....................................................................8

Dynamo Display...............................................................................................8

TEST/ADJUSTMENT TOOLS...................................................................................12

PREVENTIVE MAINTENANCE................................................................................12

Section 10 ‐ Printers

USB Receipt Printer

INTRODUCTION......................................................................................................1

DESCRIPTION..........................................................................................................2

Power Requirements.......................................................................................2

Paper Specification..........................................................................................2

Printable area ..................................................................................................2

Sensor Locations..............................................................................................3

TROUBLESHOOTING...............................................................................................5

LEDs Location and Meanings...........................................................................5

Module Error Messages...................................................................................7

General Checks ................................................................................................8

DIAGNOSTICS .......................................................................................................10

Level 0 Diagnostics.........................................................................................10

Device Diagnostics.........................................................................................10

Service Tallies ................................................................................................12

STRAPPING...........................................................................................................13

Fuse................................................................................................................13

ADJUSTMENTS......................................................................................................13

Printer Sensor Re–calibration Procedure ......................................................14

FRU REMOVAL AND REPLACEMENT.....................................................................20

Transport .......................................................................................................20

Dual Feed Mechanism (Standard) .................................................................21

Dual Feed Assembly (Stamp).........................................................................23

Print Engine ...................................................................................................23

Fuse................................................................................................................26

Front Hopper .................................................................................................27

Rear Hopper...................................................................................................29

Hopper Low Sensor Harness..........................................................................30

CONNECTOR ASSIGNMENTS/PINOUTS ................................................................31

Logic Board ....................................................................................................31

Single Roll Drive Board...................................................................................33

Dual Roll Control Board .................................................................................34

CABLING ...............................................................................................................34

TEST/ADJUSTMENT TOOLS...................................................................................34

PREVENTIVE MAINTENANCE................................................................................34

USB Journal Printer

INTRODUCTION......................................................................................................1

DESCRIPTION..........................................................................................................1

Power Requirements.......................................................................................1

Environmental Requirements..........................................................................2

Paper Specification..........................................................................................2

Sensor Locations..............................................................................................3

TROUBLESHOOTING...............................................................................................3

LEDs Location and Meaning.............................................................................3

Module Error Messages...................................................................................4

General Checks ................................................................................................4

DIAGNOSTICS .........................................................................................................5

Level 0 Diagnostics...........................................................................................5

Level 1 Diagnostics...........................................................................................9

LEVEL 3 DIAGNOSTICS....................................................................................10

STRAPPING...........................................................................................................10

Switches.........................................................................................................10

ADJUSTMENTS......................................................................................................11

MODULE REMOVAL AND REPLACEMENT.............................................................11

Head Assembly ..............................................................................................11

CABLING ...............................................................................................................14

CONNECTOR ASSIGNMENT/PINOUTS..................................................................14

TEST/ADJUSTMENT TOOLS...................................................................................14

Section 11 ‐ Dispense

S1 Bill Alignment Dispenser

INTRODUCTION......................................................................................................1

S1 Variants.......................................................................................................1

Pick Modules....................................................................................................1

Single and Dual Configuration .........................................................................2

Operational Environment................................................................................2

Variants............................................................................................................2

Containers........................................................................................................3

Specifications...................................................................................................3

DESCRIPTION..........................................................................................................5

Path of Notes...................................................................................................5

Pick Module.....................................................................................................9

Presenter Module............................................................................................9

Firmware Description ....................................................................................25

TROUBLESHOOTING.............................................................................................27

Module State Table .......................................................................................27

Troubleshooting Procedures .........................................................................29

DIAGNOSTICS.................................................................................................32

Level 0 Diagnostics.........................................................................................32

Level 1 Diagnostics.........................................................................................33

Level 3 Diagnostics.........................................................................................38

STRAPPING...........................................................................................................41

Currency Dispenser Control Board ................................................................41

ADJUSTMENTS......................................................................................................43

Drive Belt Tension..........................................................................................43

Currency Evaluation Qualification Procedure................................................44

Calibrating the Dispenser ..............................................................................44

Establishing Singularity and Size....................................................................46

Calculation of Reject Rate..............................................................................49

Error Messages ..............................................................................................49

Cleaning Serial Number Read Transport Cameras.........................................52

MODULE REMOVAL AND REPLACEMENT.............................................................53

Removing the Electronics Box (Rear Access).................................................53

 Replacing the Electronics Box........................................................................57

Removing the Control Board .........................................................................58

Removing the Main Motor ............................................................................61

Removing the LVDT .......................................................................................62

Replacing the LVDT........................................................................................65

Pick Module Timing .......................................................................................65

CABLING ...............................................................................................................66

Internal Cables...............................................................................................66

Dispenser Main Motor...................................................................................66

Dispenser Interconnection Diagram..............................................................67

 Front Access Presenters Cabling (Sheet 1 of 4) .............................................68

Front Access Presenter Cabling (Sheet 2 of 4)...............................................69

Front Access Presenters Cabling (Sheet 3 of 4) .............................................70

Front Access Presenters Cabling (Sheet 4 of 4) .............................................71

Rear Access Presenter Cabling (Sheet 1 of 4)................................................72

Rear Access Presenter Cabling (Sheet 2 of 4)................................................73

 Rear Access Presenter Cabling (Sheet 3 of 4)................................................74

Rear Access Presenter Cabling (Sheet 4 of 4)................................................75

CONNECTOR ASSIGNMENT..................................................................................76

 USB Connector...............................................................................................76

Transport LEDS and Sensors ..........................................................................76

Pick Modules..................................................................................................77

Note Thickness Sensor/ LVDT........................................................................77

Stepper Motors..............................................................................................77

 Intelligent Cassette Interface.........................................................................78

Clamp Middle Position Sensor.......................................................................78

Motor Sensors ...............................................................................................78

+24V Connector.............................................................................................79

+24V_Interlock Connector.............................................................................79

Fascia Shutter I2C Connector.........................................................................79

TTL Shutter Connector...................................................................................79

 TEST/ADJUSTMENT TOOLS...................................................................................80

PREVENTIVE MAINTENANCE................................................................................80

Aria Pick Module

INTRODUCTION......................................................................................................1

Specifications...................................................................................................2

Functions of the Pick Module..........................................................................2

ADJUSTMENTS......................................................................................................10

Pick Module Timing .......................................................................................10

Presenter Timing ...........................................................................................13

PIck Module to Presenter Timing ..................................................................13

TEST TOOLS ..........................................................................................................16

INTERNAL CABLES ................................................................................................16

Aria Single Pick Unit Harness (Sheet 1 of 2)...................................................17

Aria Single Pick Unit Harness (Sheet 2 of 2)...................................................18

Aria Double Pick Unit Harness (Sheet 1 of 2).................................................19

Aria Double Pick Unit Harness (Sheet 2 of 2).................................................20

STRAPPING...........................................................................................................21

Fuse FS1.........................................................................................................21

CONNECTOR ASSIGNMENT..................................................................................22

Connector J1..................................................................................................22

Currency Cassettes

INTRODUCTION......................................................................................................1

DESCRIPTION..........................................................................................................1

Cassette Variances...........................................................................................2

1000 Rupee Wide Cassettes Distinguishing Features......................................2

Standard Security Currency Cassettes.............................................................4

Tamper Indicating Currency Cassettes ............................................................4

Fluiditi Currency Cassettes ..............................................................................5

 Cassette Components......................................................................................7

 Cassette Operation..........................................................................................9

Power Requirements.....................................................................................14

TROUBLESHOOTING.............................................................................................14

 DIAGNOSTICS .......................................................................................................14

 STRAPPING...........................................................................................................14

ADJUSTMENTS......................................................................................................14

Currency Length Adjustment.........................................................................14

Currency Width Adjustment..........................................................................16

Currency Length, Note Guide and “E” Spacer Codes.....................................18

MODULE REMOVAL AND REPLACEMENT.............................................................22

Currency Loading...........................................................................................22

Opening The Cassette....................................................................................22

 Removing Unused Currency ..........................................................................25

 Resetting The Tamper Indicating Cassette ....................................................28

Loading The Cassette.....................................................................................28

Closing The Cassette......................................................................................31

Setting The Cassette Identification Code.......................................................32

 Changing Cassette Identification Code..........................................................34

Mechanical ....................................................................................................36

Currency Length Adjustment.........................................................................37

Currency Width Adjustment..........................................................................45

Note Low Sensing Adjustment.......................................................................52

CABLING ...............................................................................................................53

CONNECTOR ASSIGNMENT/PINOUTS..................................................................53

TOOLS...................................................................................................................53

S2 Currency Dispenser

INTRODUCTION......................................................................................................1

DESCRIPTION..........................................................................................................2

Presenter Core.................................................................................................3

Nose.................................................................................................................3

 Carriage............................................................................................................4

Bill Aligner Module (BAM) ...............................................................................5

Single Note Transport (SNT) ............................................................................5

Main Motor and Pump Assembly....................................................................6

Double Pick Module.........................................................................................7

Single Pick Module...........................................................................................8

Currency Cassette............................................................................................8

Purge Bin..........................................................................................................9

Status Indicator Lights ...................................................................................10

 Vacuum System .............................................................................................11

Main Control Board .......................................................................................12

5/6 Hi Expansion Board .................................................................................13

Serial Number Read.......................................................................................14

Electrical System............................................................................................15

Sensors...........................................................................................................17

TROUBLESHOOTING.............................................................................................18

Error Messages ..............................................................................................18

Troubleshooting Procedures .........................................................................35

DIAGNOSTICS .......................................................................................................41

Level 0 Diagnostics.........................................................................................41

Level 1 Diagnostics.........................................................................................41

Action Requests.............................................................................................43

Diagnostics Tests ...........................................................................................47

Error Codes....................................................................................................54

Tallies.............................................................................................................54

STRAPPING...........................................................................................................55

ADJUSTMENTS......................................................................................................56

Pick Module Timing Procedure......................................................................56

Cleaning Serial Number Read Transport Cameras.........................................61

JAM CLEARANCE...................................................................................................62

How to move the Carriage to the Closed position.........................................62

HETS CALIBRATION...............................................................................................63

SETTING NOTE PARAMETERS...............................................................................63

CURRENCY EVALUATION QUALIFICATION PROCEDURE.......................................66

Establishing Singularity and Width ................................................................66

FRU REMOVAL AND REPLACEMENT.....................................................................70

Carriage Umbilical Harness............................................................................72

Carriage..........................................................................................................74

Nose...............................................................................................................77

Bill Aligner Module (BAM) .............................................................................79

Single Note Transport (SNT) ..........................................................................82

Main Motor and Pump Assembly..................................................................86

Double Pick Module.......................................................................................88

Single Pick Module.........................................................................................92

Main Control Board .......................................................................................94

5/6 Hi Expansion Board .................................................................................94

Pick Support Frame........................................................................................95

Presenter Core...............................................................................................96

Presenter Assembly.......................................................................................99

CABLING .............................................................................................................100

Presenter Harness .......................................................................................100

Interface Harness.........................................................................................102

S2 Double Pick Module Harness..................................................................103

Single Pick Module Harness.........................................................................105

Carriage Position Sensor Harness................................................................107

Dual Cassette ID Harness.............................................................................107

Single Cassette ID Harness...........................................................................108

SNT Harness.................................................................................................109

BAM CIC Harness .........................................................................................111

Purge Bin LEDs Interface..............................................................................111

Purge Bin Interface Harness ........................................................................111

State of Health Harness...............................................................................112

TEST AND ADJUSTMENT TOOLS.........................................................................112

GLOSSARY OF TERMS .........................................................................................112

S2 Dispenser Cassette

INTRODUCTION......................................................................................................1

 Tamper Indicator .............................................................................................2

Cassette Identification Code............................................................................2

Cassette Body and Lid Marking .......................................................................3

Cleaning...........................................................................................................3

CASSETTE CONFIGURATION...................................................................................4

Cassette Height................................................................................................4

Cassette Width ................................................................................................7

REPLENISHING CASSETTES ...................................................................................10

Preparing Currency........................................................................................10

Loading the Cassette .....................................................................................11

Section 12 ‐ Shutters

Shutters

INTRODUCTION......................................................................................................1

DESCRIPTION..........................................................................................................1

Stepper Motor Driven Shutters .......................................................................1

Solenoid Driven Shutter...................................................................................3

TROUBLESHOOTING...............................................................................................4

DIAGNOSTICS .........................................................................................................4

STRAPPING.............................................................................................................5

ADJUSTMENTS........................................................................................................5

FRU REMOVAL AND REPLACEMENT.......................................................................5

Stepper Motor Driven Shutters .......................................................................5

CABLING ...............................................................................................................11

Stepper Motor Driven Shutter ‐ Internal Cabling ..........................................11

Solenoid Driven Shutter ‐ Internal Cabling ....................................................11

TEST/ADJUSTMENT TOOLS...................................................................................12

Section 13 ‐ Security

Skimming Protection Solution (MCRW)

INTRODUCTION......................................................................................................1

DESCRIPTION..........................................................................................................1

Capacitive Sensing ...........................................................................................2

 Magnetic Field ‘Jammer’ .................................................................................2

Electrical ..........................................................................................................3

TROUBLESHOOTING...............................................................................................5

Module Error State Messages .........................................................................5

DIAGNOSTICS .........................................................................................................7

 Diagnostic LEDs................................................................................................7

Device Diagnostics...........................................................................................8

Post Repair Test: Run Sequence Test 1............................................................9

Service Tallies ................................................................................................12

Device Self Test..............................................................................................12

CONFIGURATION..................................................................................................12

STRAPPING...........................................................................................................13

ADJUSTMENTS......................................................................................................13

FRU REMOVAL AND REPLACEMENT.....................................................................13

SPS Bezel Moulding and Harness Assembly ..................................................14

Drill Mat.........................................................................................................14

SPS Control Box..............................................................................................15

Interconnecting Harnessing...........................................................................18

CONNECTORS ASSIGNMENTS ..............................................................................19

SPS Control PCB Connectors..........................................................................19

Daughter PCB Connectors .............................................................................19

CABLING ...............................................................................................................20

IFD2 (SPS) Control PCB to IMCRW Linker Harness (J12 SPS Control PCB) .....20

IFD2 (SPS) Harness ‐ IMCRW Short Linker Harness (on IMCRW)...................20

IFD2 (SPS) Control PCB to Coil Linker Harness (J1 Daughter PCB).................21

IFD2 (SPS) Ctl PCB to IMCRW Electrode Linker Harness (J9 SPS Ctl PCB) ......21

Penetration Mat Harness (J4 SPS Control PCB) .............................................21

SS ASM (SPS) Replenishment Harness (J6 SPS Control PCB)..........................22

ASM (SPS) Replenishment Harness (J6 SPS Control PCB) ..............................22

TEST/ADJUSTMENT TOOLS...................................................................................22

Skimming Protection Solution (Dip Card Reader)

INTRODUCTION......................................................................................................1

DESCRIPTION..........................................................................................................1

Functional Elements ........................................................................................2

Power Requirements.......................................................................................2

SPS Control PCB ...............................................................................................3

ERROR MESSAGES..................................................................................................4

DIAGNOSTICS .........................................................................................................6

Diagnostic LEDs................................................................................................6

Device Diagnostics...........................................................................................7

Device Self Test................................................................................................8

Tallies...............................................................................................................8

CONFIGURATION....................................................................................................9

Post Repair Test: Re‐Baseline Sensor/Run Sequence Test 1 .........................10

STRAPPING...........................................................................................................12

ADJUSTMENTS......................................................................................................12

FRU REMOVAL AND REPLACEMENT.....................................................................12

SPS Bezel and Driver Assembly......................................................................13

Interconnecting Harnessing...........................................................................13

Drill Mat.........................................................................................................14

SPS Control Box..............................................................................................15

CABLING ...............................................................................................................16

SPS DIP Driver PCB to Control PCB Linker Harness .......................................16

Low Power DC Distribution Harness .............................................................16

USB Type A to Type Mini B High Speed Cable Assembly ..............................16

Penetration Mat Harnesses...........................................................................17

SS ASM (SPS) Replenishment Harness...........................................................17

Bezel Assembly ..............................................................................................18

CONNECTOR ASSIGNMENT/PINOUTS..................................................................19

SPS Control PCB Connectors..........................................................................19

TEST/ADJUSTMENT TOOLS...................................................................................19

PREVENTIVE MAINTENANCE................................................................................19

Alarms

INTRODUCTION......................................................................................................1

Location ...........................................................................................................1

DESCRIPTION..........................................................................................................3

TROUBLESHOOTING...............................................................................................3

DIAGNOSTICS .........................................................................................................4

Level 0..............................................................................................................4

Level 1..............................................................................................................4

Level 3..............................................................................................................4

STRAPPING.............................................................................................................4

ADJUSTMENTS........................................................................................................5

MODULE REMOVAL AND REPLACEMENT...............................................................5

CABLING .................................................................................................................5

CONNECTOR ASSIGNMENT/PINOUTS....................................................................6

Alarm Termination Panels ...............................................................................6

TEST/ADJUSTMENT TOOLS...................................................................................10

Section 14 ‐ Miscellaneous Devices and Interfaces

Media Entry/Exit Indicators

INTRODUCTION......................................................................................................1

DESCRIPTION..........................................................................................................1

TROUBLESHOOTING...............................................................................................1

DIAGNOSTICS .........................................................................................................1

STRAPPING.............................................................................................................2

ADJUSTMENTS........................................................................................................2

MODULE REMOVAL AND REPLACEMENT...............................................................2

Standard MEEI .................................................................................................2

MEEI With Carrier Moulding............................................................................2

CABLING .................................................................................................................4

CONNECTOR ASSIGNMENT/PINOUTS....................................................................4

TEST/ADJUSTMENT TOOLS.....................................................................................4

Midi Miscellaneous Interface

INTRODUCTION......................................................................................................1

DESCRIPTION..........................................................................................................1

Board Layout....................................................................................................1

Power Requirement.........................................................................................2

TROUBLESHOOTING...............................................................................................2

DIAGNOSTICS .........................................................................................................2

Diagnostic LED .................................................................................................2

STRAPPING.............................................................................................................2

ADJUSTMENTS........................................................................................................3

FRU REMOVAL AND REPLACEMENT.......................................................................3

CABLING .................................................................................................................3

Interconnect Diagram......................................................................................3

In‐Circuit Debug Cable.....................................................................................3

CONNECTOR ASSIGNMENT/PINOUTS....................................................................4

Midi‐Misc Board Connectors ...........................................................................4

TEST/ADJUSTMENT TOOLS.....................................................................................8

USB DVD RW Slimline Drive

INTRODUCTION......................................................................................................1

DESCRIPTION..........................................................................................................2

Dimensions ......................................................................................................2

Mounting Orientation......................................................................................2

Disk Clamp System...........................................................................................3

Tray Ejecting ....................................................................................................3

Supported Disk Types ......................................................................................3

Read and Write Speed.....................................................................................4

Power Requirements.......................................................................................4

ERROR MESSAGES..................................................................................................5

DIAGNOSTICS .........................................................................................................5

STRAPPING.............................................................................................................5

ADJUSTMENTS........................................................................................................5

FRU REMOVAL AND REPLACEMENT.......................................................................5

CABLING .................................................................................................................5

CONNECTOR ASSIGNMENT/PINOUTS....................................................................5

USB Mini Interface...........................................................................................6

DC 5 V In Connector.........................................................................................6

TEST/ADJUSTMENT TOOLS.....................................................................................6

Slim DVD SATA Super Multi Drive

INTRODUCTION......................................................................................................1

DESCRIPTION..........................................................................................................2

Dimensions ......................................................................................................2

Tray Ejecting ....................................................................................................2

Supported Disk Types ......................................................................................3

Read and Write Speed.....................................................................................3

Power Requirements.......................................................................................3

ERROR MESSAGES..................................................................................................4

DIAGNOSTICS .........................................................................................................4

STRAPPING.............................................................................................................4

ADJUSTMENTS........................................................................................................4

FRU REMOVAL AND REPLACEMENT.......................................................................4

CABLING .................................................................................................................5

Kiosk eSATA Core Breakout .............................................................................5

Kiosk DVD eSATA + Power to Slimline SATA....................................................6

CONNECTOR ASSIGNMENT/PINOUTS....................................................................7

TEST/ADJUSTMENT TOOLS.....................................................................................7

DView Camera

INTRODUCTION......................................................................................................1

DESCRIPTION..........................................................................................................2

Dimensions ......................................................................................................2

Camera Specifications .....................................................................................3

Lens Properties................................................................................................3

Lens Focus........................................................................................................4

Power Requirements.......................................................................................4

Temperature Requirements ............................................................................5

ERROR MESSAGES..................................................................................................5

DIAGNOSTICS .........................................................................................................5

STRAPPING.............................................................................................................5

ADJUSTMENTS........................................................................................................5

FRU REMOVAL AND REPLACEMENT.......................................................................5

CABLING .................................................................................................................6

Harness – CCTV Colour Camera – Safe ............................................................6

Harness Camera Power Top Box......................................................................6

Harness Camera PWR 12V Fascia ....................................................................6

Harness 24V EXT..............................................................................................7

CONNECTOR ASSIGNMENT/PINOUTS....................................................................8

Camera.............................................................................................................8

Dual Power Board............................................................................................8

TEST/ADJUSTMENT TOOLS.....................................................................................8

PREVENTIVE MAINTENANCE..................................................................................8

USB 2D Bar Code Reader

INTRODUCTION......................................................................................................1

Safety Compliance ...........................................................................................1

DESCRIPTION..........................................................................................................1

Power Requirements.......................................................................................2

TROUBLESHOOTING...............................................................................................3

Module States..................................................................................................3

DIAGNOSTICS .........................................................................................................3

Reporting.........................................................................................................3

Self Test ...........................................................................................................3

Level 3 Diagnostics...........................................................................................3

STRAPPING.............................................................................................................4

ADJUSTMENTS........................................................................................................4

MODULE REMOVAL AND REPLACEMENT...............................................................4

CABLING .................................................................................................................4

CONNECTOR ASSIGNMENT/PINOUTS....................................................................5

UBAR Illumination IR LED Driver Board ...........................................................6

UBAR Interface PCB .........................................................................................7

TEST/ADJUSTMENT TOOLS.....................................................................................8

Section 15 ‐ Audio

Public/Private Audio with Volume Control

INTRODUCTION......................................................................................................1

DESCRIPTION..........................................................................................................1

STRAPPING.............................................................................................................1

ADJUSTMENTS........................................................................................................1

TEST TOOLS ............................................................................................................1

CABLE INFORMATION ............................................................................................2

DIAGNOSTICS .........................................................................................................2

Level 3 Diagnostics...........................................................................................2

S_DATA ............................................................................................................2

TROUBLESHOOTING...............................................................................................3

Section 16 ‐ Environmental Management

Product Environment Heaters

INTRODUCTION......................................................................................................1

DESCRIPTION..........................................................................................................1

Temperature Control.......................................................................................1

TROUBLESHOOTING...............................................................................................2

DIAGNOSTICS .........................................................................................................2

STRAPPING.............................................................................................................2

ADJUSTMENTS........................................................................................................2

MODULE REMOVAL AND REPLACEMENT...............................................................2

CABLING .................................................................................................................2

TEST/ADJUSTMENT TOOLS.....................................................................................2

Section 17 ‐ Special Procedures

SelfServ 23 Module Removal

ACCESS TO LOWER FACIA ITEMS............................................................................1

REMOVE KEYPAD....................................................................................................2

KEYPAD MEI............................................................................................................3

MCRW MEI/FACIA INSERT/DECAL INSERT .............................................................4

RECEIPT FACIA INSERT & MEI.................................................................................7

MISCELLANEOUS INTERFACE .................................................................................8

DISPLAY ..................................................................................................................9

TOUCHSCREEN .....................................................................................................11

FDKS AND SCREEN................................................................................................16

FACIA....................................................................................................................18

FACIA SHELF .........................................................................................................19

PC CORE................................................................................................................20

DISPENSER............................................................................................................22

S1 Bill Alignment Dispenser Removal and Replacement

INTRODUCTION......................................................................................................1

Presenter Options............................................................................................1

Pick Modules....................................................................................................1

MODULE REMOVAL AND REPLACEMENT...............................................................1

Removal of In Service Replenishment Covers .................................................2

Removal of Lower Pick Module .......................................................................2

Replacing the Lower Pick Module ...................................................................3

Removing the Electronics Box (Rear Access)...................................................3

Replacing the Electronics Box..........................................................................8

Removing the Control Board ...........................................................................8

Removal of Fluiditi Security Module..............................................................10

Dispenser Control Board ‐ Front Access ........................................................10

Removal of Upper Pick Module.....................................................................12

Replacing the Upper Pick Module .................................................................15

Removing the Presenter Module...................................................................15

Replacing the Presenter Module...................................................................15

Control Board Authorisation..........................................................................16

Control Board Authentication .......................................................................18

Dispense Protection Configuration................................................................21

Currency Evaluation Qualification Procedure................................................23

Calibrating the Dispenser ..............................................................................23

Establishing Singularity and Size....................................................................26

Calculation of Reject Rate..............................................................................29

Error Messages ..............................................................................................29

Pick Module Timing .......................................................................................32

DIAGNOSTICS .......................................................................................................32

STRAPPING...........................................................................................................32

ADJUSTMENTS......................................................................................................32

Drive Belt Tension..........................................................................................32

CONNECTOR ASSIGNMENT..................................................................................33

SelfServ 27 Module Removal

ACCESS TO FASCIA ITEMS.......................................................................................1

KEYPAD...................................................................................................................2

KEYPAD MEI............................................................................................................3

MCRW MEI/FASCIA INSERT/DECAL INSERT............................................................3

RECEIPT FASCIA INSERT & MEI...............................................................................5

MIDI MISCELLANEOUS INTERFACE.........................................................................6

PC CORE..................................................................................................................6

PSU.........................................................................................................................9

SHUTTER.................................................................................................................9

CCTV CAMERA......................................................................................................11

FASCIA..................................................................................................................11

DISPLAY ................................................................................................................15

TOUCHSCREEN .....................................................................................................16

FDK BEZEL.............................................................................................................19

FASCIA SHELF........................................................................................................22

CASH DISPENSER ..................................................................................................23

 SelfServ 23 and 27 ATMs Service Manual Section 1: Introduction

Section Divider

Section 1 - Introduction

February 2014

SelfServ 23 and 27 ATMs Service Manual Section 1: Introduction Section Divider

February 2014

 SelfServ 23 and 27 ATMs Service Manual Section 1: Introduction

                                                                                                                                           Reference and Safety                                                                                                                                                                            ¹

Reference and Safety

Chapter Contents

REFERENCE DOCUMENTS

This manual covers the devices used in the SelfServ 23 ATM (class number 6623) and SelfServ 27 ATM (class number 6627) and should be read in conjunction with the following documentation.

l  B006‐7237‐x000 atm Notes SelfServ 23 ATM Parts Identification Manual

l  B006‐7198‐x000 atm Notes SelfServ 23 ATM Operator Overview

l  B006‐7244‐x000 atm Notes SelfServ 23 ATM Site Preparation

l  B006‐7199‐x000 atm Notes SelfServ 23 ATM Installation Guide

l  B006‐7373‐x000 atm Notes SelfServ 27 ATM Parts Identification Manual

l  B006‐7196‐x000 atm Notes SelfServ 27 ATM Operator Overview

l  B006‐7328‐x000 atm Notes SelfServ 27 ATM Site Preparation

l  B006‐7197‐x000 atm Notes SelfServ 27 ATM Installation Guide

SAFETY INFORMATION

Electronics Boards

WARNING

This equipment uses Lithium Batteries. There is a danger of an explosion if a battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to local environmental guidelines.

ATM Cash Security

WARNING

This system uses mercury in the tilt switches located on the back of

January 2015

SelfServ 23 and 27 ATMs Service Manual Section 1: Introduction

²        Reference and Safety

the currency dispenser module. Care should be taken when handling the tilt switches to avoid a spillage.

Access

WARNING

To prevent strain or injury when carrying out tasks on the inner facia area of rear access terminals adjust your position to ensure that your waist is at the level of the top of the security enclosure, allowing your chest and abdomen to lie flat on the top of the security enclosure. Your feet should be supported on a firm base.

Barcode Reader

The Barcode Reader Module uses a class 2 laser emitter that may be uncovered if the scanner engine is interfered with in any way.

WARNING

Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure.

Fluorescent Lamps

WARNING

Fluorescent Lamps in display and fascia assemblies contain small amounts of mercury. Dispose of according to applicable laws.

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Section Divider

Section 2 - Preventive Maintenance

February 2014

Section Divider

February 2014 Preventive Maintenance Overview ¹

Preventive Maintenance Overview

Chapter Contents

OVERALL SYSTEM CHECKS

CAUTION

Make sure that ESD precautions are observed.

l  Investigate any errors that may require immediate action

l  Power off the terminal and vacuum the entire inside of the unit, paying special attention to:

l  Power supply unit

l  Core

l  Check all fans for correct operation and clean out any accumulations of dust, especially the power supply and core

l  If the face of the display, or vandal glass is dirty, drop the monitor back from the vandal glass and clean the display face and the inside of the vandal glass. Ensure that the dust seal is present and in good condition

l  Using a vacuum cleaner, remove all accumulations of dust residue from the facia jack socket

l  Ensure that camera facia windows are clean. If, for any reason, the camera is removed from the terminal, the opportunity should be taken to clean the inside of the facia window and the camera lens

l  Use the Customer Confidence Test or Level 2 diagnostics to make sure that all modules are functioning correctly

l  Clear all Device Status List messages

l  Make sure your CSS Key Disk has been removed from the unit.

LUBRICATION

Satisfactory operation of mechanical components depends upon proper lubrication.

1.     Use clean lubricants from properly labelled containers.

2.     Avoid excessive lubrication. Apply only that amount which will provide a thin coating on the entire bearing area or surface, unless otherwise specified.

3.     All parts to be lubricated must be free from dust, corrosion and metal chips.

4.     Lubricate bearing areas and surfaces during assembly, unless conditions caused by subsequent handling are detrimental (for example, accumulation of chips, grit, and so

January 2015

²       Preventive Maintenance Overview

on) to the proper operation of the part. In those cases lubrication should be applied after assembly.

5.     Apply lubricants using the most convenient method when none is specified, that is by brushing, dipping, or oil can. Spraying is not recommended.

6.     Lubricate all spring hooks and spring studs with lubricant B.

7.     Working clipped or riveted assemblies should not be lubricated before riveting but only after all processes, handling, or storage involving exposure to dirt or serious atmospheric contamination are past.

8.     On assemblies that have shafts on which one or more moving parts are assembled, lubricate both the shaft and the hub areas on each part with the specified lubricant.

9.     Lubricants can cause serious deterioration of rubber. Avoid contamination of drive belts and drive rolls.

Lubricants

The lubricant ID letter in the table below is referred to in the appropriate device preventive maintenance chapters in this section.

Lubricant		atm Notes Reference No. *		Recommended Alternative(s)
ID	Type
A	atm Notes No.2 General Purpose Oil		see below	Shell Oil Co. Donax T‐6 Mobil Oil Co. Mobile ATF 220 Exxon Oil Co. ATF or Esso ATF
B	Synthetic Lubricating Grease		009‐0004618 (100gm containers)	None
C	atm Notes No.3 Special Purpose Grease		603‐8000150	None
D	Solid Lubricant Paste		009‐0009020	Molykote DXTM paste
E	General Electric Silicone Fluid, SF‐96 (50) TM		603‐8000482	None
F	Head Cleaning Fluid		603‐8000539	None

The atm Notes Reference Numbers in the above table are quoted from publication RM0300, atm Notes Tool Catalogue.

TEST TOOLS

The following pin extraction tool is suitable for power connectors.

Manufacturer	Type	Manufacturer’s Part No.
Molex	Mini‐Fit Jr.	11‐03‐0044 (HT 60630 B)

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                                                                                                                       Preventive Maintenance Overview                                                                                                                                                                  ³

CLEANING MATERIALS

The following table details the recommended cleaning materials:

Cleaning Materials	atm Notes Reference No. *
Cleaning kit	009‐0004633
MCR/MCRW cleaning card	998‐0052929
Cheque Processing Module cleaning pack	009‐0018796

CUSTOMER RESPONSIBILITY

It is the responsibility of the customer to clean the following modules (refer to the relevant Operator Manual).

l  Cash Deposit Module Sensors

l  Keyboard surfaces

l  Monitor surface

l  MCRW/MCR

l  Printers.

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⁴       Preventive Maintenance Overview

January 2015

Preventive Maintenance Schedule

Chapter Contents

INTRODUCTION

This chapter describes the preventive maintenance schedule for the atm Notes SelfServ 23 and SelfServ 27 ATMs.

Preventive maintenance should be carried out during repair calls.

	CABINETRY & FACIA
Every Visit	Observe the general appearance of the ATM cabinet and clean as necessary
Every Visit	Verify all fans are operating correctly and are not noisy, including the safe, LCD and power supply fans.
Yearly	Clean CD/DVD‐ROM drive with cleaning CD.
Yearly	Verify correct operation of AC interlock switches; ensure there is not excessive float on the door when in the closed position that would allow the switch to operate intermittently.
Yearly	If fitted verify correct operation of auto supervisor by opening/closing of fascia, security enclosure or top‐box as appropriate. Listen for the click, verify that there is not excessive float on the fascia or cabinetry when in the home position that would allow the switch to operate intermittently.

POWER ON CHECKS

	GENERAL CHECKS
Every Visit	Discuss performance of the ATM with the custodian/operator/first line maintainer and make notes of any entries in the logbook, which require resolution. Inspect for vandalism and damage and advise the customer or customer representative of any findings requiring repair.
Every Visit	Visually check for FRAUD/TAMPERING around the Keyboard, Fascia and Card Reader. Check for foreign devices and extra wires or harnessing. Report such activities to your Territory or Service Account Manager. DO NOT ATTEMPT TO REMOVE A DEVICE, THERE MAY BE PERSONAL RISK ‐ PLACE THE ATM OUT OF SERVICE.
Every Visit	For remote sites, check for lighting around the building area. atm Notes is not responsible for building lighting but does need to inform the proper persons (help desk or branch persons) of any safety infractions or issues.
Every Visit	Report poor installation of Alarms/Comms cables to your territory manager. For example excess cable loops lying in base of safe or cables interfering with moving parts etc. Where possible tidy the installation to avoid ongoing interference with moving parts.
Every Visit	Remove media stored within both top‐box and security enclosures (paper rolls, envelopes, statement paper etc.) Remove currency storage bags and any rubbish lying inside the ATM.
Every Visit	Once the machine has been opened visually inspect the modules before you get started. Check the cables and rails on all modules to ensure smooth operation.
Every Visit	Review error and tally logs either on‐screen or printed and investigate any errors that may require attention. Always print the tally logs and keep the last copy in the logbook. There may be many Track 3 read errors on the MCRW and many communication errors; these do not require any action.
Yearly	If the ATM is replenished by branch staff, ask them to remove all currency containers and the currency from the currency cassettes, and return cassettes for examination. Check correct operation of the cassette doors, brushes, spring fingers, pusher plate, and pusher plate pressure. Check cassette note height and width guide settings are correct, check for high spots in the settings.

	S1 CURRENCY DISPENSER
Every Visit	Use an air can and vacuum to remove dust from all areas of the dispenser.
Every Visit	Replace all suction cups (277‐0009574). Check pick line for broken nozzles. Replace the pick line if broken, cracked, or bent. Clean all sensor and LED board assemblies.
Every Visit	Check for worn or broken gears or belts. If worn or broken belts are found, module replacement should be scheduled and noted in the log book.
Every Visit	Verify that the pick and presenter modules are correctly timed (D Wheel, Pick ‐ Pick). If you do re‐time the dispenser, check timing several times to be sure no teeth are missing on any gears and timing stays true. As each pick module "D" lines up with the sensor, check that the half round wheel is ready to contact the full circular wheel inside the pick module. Worn or broken gears may warrant pick module replacement.
Yearly	Ensure that the note flicker at the purge bin is present, replace broken flickers or cable ties with a new flicker.

POWER OFF CHECKS

	GENERAL CHECKS
Yearly	Where it is safe (incoming power to the ATM from the building supply is switched off, and there is no danger to yourself or others from the electrical power), carefully check the tightness of the power ground connection at the ATM.
Yearly	Check the power ground (and polarity) at the wall outlet using a Circuit Tester (if available). The outlet cover should not be removed ‐ any issues should be escalated to the customer for resolution. This is normally outside the scope of atm Notes Service Contracts, but it is important for ATM performance.
	CABINETRY & FACIA
Yearly	Using a vacuum cleaner and (if necessary) air can, vacuum ALL internal surfaces of the ATM including the PC core and fan, power supply, fans, and filters (where applicable).
Yearly	Verify correct operation of the fascia and appearance door locks, verify locks are securely fastened and locking nuts have not backed off. Ensure fascia is latching into position and door latch plates are adjusted correctly.
Yearly	Ensure all fascia mounted shutter doors are aligned and move freely, clean if necessary. Be sure that the shutters have a covering over the circuit board portion of the shutter. Ensure shutter assemblies are fully tightened onto the fascia.
Yearly	Lubricate the safe door hinges with lubricant A (or similar low viscosity oil) as described in the Preventive Maintenance Overview.
Yearly	Verify harnessing is not being snagged/damaged during door opening/closing operations and ensure harnessing has been tied back properly after part replacement. Make sure all ground straps are fitted to shutter assemblies, facias and to keyboards. Check harnessing is not being snagged/damaged during module racking.
Yearly	Ensure retract and slide assemblies are securely bolted in place.
Yearly	If applicable, check condition of rain management components, ensure Mylar guides aren't torn.

 

	S1 CURRENCY DISPENSER
Yearly	Disconnect the vacuum tube from the bottom pick solenoid; replace the vacuum filter (445‐0612449). When you disturb the air filter some dust will drop down the tubing be sure to clean this out.
Yearly	Clean the LVDT sensor wheels with cotton buds and alcohol.
Yearly	Check the stacker wheels for damage and schedule module replacement if required.
Yearly	Check purge bin micro switch for damage.
Yearly	Ensure pick frame cassette latches operate correctly and lock cassette into position.
Yearly	Check presenter to safe door cam ramp height setting.
N/A	Lubrication ‐ Lubrication is only required on 66XX dispenser products when components are being replaced.
	S2 CURRENCY DISPENSER
Every Visit	Remove any foreign objects, note fragments or paper clips. Use an air can and vacuum to remove dust from all areas of the dispenser. Remove note debris throughout the transport.
Every Visit	Remove obvious dust build‐up on any optical sensors and prisms in the following areas: l  Pick Sensors l  Width Sensor l  Stack Entry Sensor l  Divert Entry Sensor l  Carriage Bunch, Pre‐Exit and Exit Sensors l  Carriage positions sensor and flags l  Purge Sensor (Reject Bin) l  Retract from Present (RFP) Entry Sensor l  Media deflector sensors
Every Visit	Check pick line for broken nozzles. Check pick line and replace if broken, cracked, or bent.
Every Visit	Check belts are correctly seated. Check belts for wear and damage. If worn or damaged belts are found, module replacement should be scheduled and noted in the log book.
Every Visit	Check gears for tooth damage.
Every Visit	Clean HETS rollers and line 2 if required.
Every Visit	Inspect, and if required, clean the cassettes. Check the holes in the cassette pusher plate are clear of debris.
Yearly	Check suction cups and replace if necessary.
Yearly	Check that the pick modules are correctly timed. If you need to re‐time the dispenser, check timing several times to be sure no teeth are missing on any gears and timing stays true. Worn or damaged gears may require a pick module replacement.
Yearly	Check the SNT Flicker Pads and SNT Note Deflector for damage or wear.

	PRINTERS
Every Visit	Ensure receipt/statement slots are free from obstruction, paint, moulding flash, burrs etc.
Every Visit	Ensure receipt/statement/passbook transports align correctly with fascia.
Every Visit	Ensure printer PCB covers are fitted.
Yearly	Clean receipt printer thermal print head. (More frequently if stamp media used).
Yearly	Use an air can and vacuum to remove dust from all areas of the printers.

	S2 CURRENCY DISPENSER
Yearly	Disconnect the vacuum tube from just below the air filter to prevent dust from dropping down into the tubing and replace the filter. If some dust does drop down into the tubing it must be cleaned out.
Yearly	Check the HETS rollers for debris build‐up and clean if necessary.
Yearly	Check purge bin micro switch for damage.
Yearly	Check the smooth insertion of cassettes and purge bins and that latches engage easily.
Yearly	Check the nose and carriage metalwork is not damaged or bent.
Yearly	Check harnesses and parts that may contact the safe for damage.
Yearly	Look at tallies, SOH and enhanced diagnostics telemetry to see if any FRUs are out of spec.
Yearly	Run appropriate diagnostics for actions performed.
Yearly	Check BAM edge register slides freely and BAM rack slides without interference.
Yearly	Check carriage umbilical for wear or damage.
Yearly	Clean scanner in serial note read transport using compressed air or a soft thin brush or cotton bud. A build‐up of dirt can be removed using a lint free cloth moistened with soapy water or with an alcohol free wipe. Cleaning should be more frequent in units with high note volume or which are installed in dusty locations.

 

	MOTORIZED CARD READER/WRITERS
Every Visit	The shutter and pre‐head are the most vulnerable parts of the card reader and subject to the most dirt ingress and wear. These parts should be inspected and cleaned as required on each service visit. Pre‐head wear will not be visible without removal of the pre‐head from the card reader mouth. If Customer Failure reports that 'cards are not accepted,' then replacement of the card reader would be appropriate.
Every Visit	The shutter mechanism should be checked and adjusted for the shutter open and width switch positions.
Every Visit	Verify MCRW transport aligns correctly at fascia.
Every Visit	Clean dip reader. Check that the dip debris access through the dip chassis is clear and can allow the passage of dust and debris to clear the transport.
Yearly	The MCRW is to be replaced after every 383K transactions to minimize downtime and improve reliability. This value should be reduced if the MCRW is located in a "dirty hostile environment." If the MCRW was not swapped on the previous PM (refer to log book), swap it with one that has been thoroughly refurbished.
		LCD MONITOR & KEYBOARDS
Every Visit		Check that the customer keyboard is centrally aligned in the aperture and no obvious damage or leaks are present, this should be checked at installation or repair of a keyboard and on each visit.
Yearly		If the face of the LCD or the vandal glass is dirty drop monitor back from the vandal glass and clean the LCD face and the inside of the vandal glass. Ensure that the dust seal is present and in good condition.

FLUIDITI CHECKS

The Yearly PM checks/tests for Fluiditi require ATM power to be both on and off. Every visit check can be completed with the system armed however any repairs require the system to be disarmed.

	FLUIDITI - ICS & CS
	Before completing the yearly checks/tests or any repairs, disconnect the battery and disarm the system as described in the SAMM Fluiditi ATM Security and Fluiditi Replenishment Security documents.
Every Visit	Check (and repair if necessary): Wiring Harnesses All connectors on Alarm and PDS boards to see if cables are seated properly Check battery voltage: under normal conditions 8.7 Volt minimum when the ATM is switched on and minimum 11.2 when switched off. If the voltages are lower than these limits when the ATM has been operating in normal conditions (i.e no prolonged period without power), the battery pack should be replaced. On ICS solutions, check the metal tangs or holding points on the cassette latches are intact
Yearly	Check Switching Internal to External Status Led indicators, Shunt Switch, Door Timer.
Yearly	Perform the following tests: Test cassette position Test ICS Servos Test Cassette Tamper Position Test Battery Test Penetration Mats Test tilt switches

l  Power on to disconnect the battery

l  Power off to disarm the system

l  Power on the run tests

l  Power off to arm the system

l  Power on to reconnect the battery

	S2 CURRENCY DISPENSER
Every Visit	Check that all interlock switches operate properly.
Every Visit	Perform the SOH task.
Every Visit	Load the ATM with customer engineer test currency. Test dispensers to ensure proper operation of all dispense modules.
Every Visit	Dispense 1 bill to the front of the ATM; ensure proper delivery and firm grip.
Every Visit	If there have been excessive purged notes or incorrect amounts dispensed, dispense 40 bills to ensure no bills are catching on (clipping) the shutter. If clipping has occurred, verify correct operation of the shutter. If clipping persists, then a module replacement should be scheduled and noted in the log book. If applicable, adjust the presenter height guide within the safe or on the safe door for correct dispensing.

POST PREVENTIVE MAINTENANCE CHECKS

	GENERAL CHECKS
Every Visit	Let the custodian/operator/first‐line maintainer run a test transaction.
	CABINETRY & FASCIA
Every Visit	On units that have Audio feature, ensure that the feature is working by using a head phone set.
Every Visit	Ensure that all Media Entry Indicators are operational.
	S1 CURRENCY DISPENSER
Every Visit	Check that all interlock switches operate properly.
Every Visit	Perform the SOH task saying the suction cups have been replaced.
Every Visit	Load the ATM with customer engineer test currency. Test dispensers to ensure proper operation of all dispense modules.
Every Visit	Dispense 1 bill to the front of the ATM; ensure proper delivery and firm grip.
Every Visit	If there have been many rejected amounts or complaints about ATM keeping money, dispense 40 bills to ensure no bills are catching on (clipping) the shutter. If clipping has occurred, verify correct operation of the shutter. If clipping persists, then a module replacement should be scheduled and noted in the log book. If applicable, adjust the presenter height guide within the safe or on the safe door for proper dispensing out the ATM.

	FINAL CHECK
Every Visit	Mark the completed activities in the log book, and schedule any follow‐up module replacements required.

	MOTORIZED CARD READER/WRITERS
Every Visit	Using the appropriate speed test card, run card reader speed test.
Every Visit	Ensure speed is 24 +/‐3%. ‐(not appropriate on VE or IMCRW Card Reader).
Every Visit	Where applicable check reading of track 1, 2 & 3 using diagnostics. ‐ No Errors reported.
Every Visit	Where applicable check Smart card operation using diagnostics.

 

	PRINTERS
Every Visit	Check print quality for fully formed and legible characters and that receipts and statements are delivered correctly, check knife operation and black dot being correctly cut. Check for correct operation of paper low switch.
Every Visit	Clear fitness. Clear SOH and ensure that state of health indicates "Terminal Healthy.
	LCD MONITOR & KEYBOARDS
Every Visit	Verify touch‐screen calibration accuracy within diagnostics.
	Check that all keys on both the fascia and FDK keyboard assemblies are functioning properly.

                                                                                                                                                                      Card Readers                                                                                                                                                               ¹

Card Readers

DIP CARD READERS

If required, prepare the cleaning card (998‐0052929) by spraying lightly with head cleaning fluid (603‐8000539).

1.     Insert the cleaning card, with the felt side down, into the card reader.

2.     Remove the card from the card reader.

3.     Repeat steps 1 and 2 five times.

Note:   Before using the card reader, wait five minutes for the cleaning fluid on the reading head to evaporate.

SWIPE CARD READERS

If required, prepare the cleaning card (998‐0052929) by spraying lightly with head cleaning fluid (603‐8000539).

Swipe the cleaning card through the reader five times.

If the cleaning card you have is single sided, swipe it through the reader five times with the cleaning face to the right and five times with the cleaning face to the left.

Note:   Before using the card reader, wait five minutes for the cleaning fluid on the reading head to evaporate.

May 2013

²        Card Readers

USB IMCRW

At each service call, the read heads and the rollers should be cleaned (see below). In addition, perform the following tasks as needed:

l  Remove the shutter assembly and clean the housing thoroughly

l  Check throat to main transport alignment and adjust where necessary

l  Check the width switch and shutter switch operation

l  Make sure that the shutter operates freely

l  Clean all sensors and LEDs

l  Clean drive belt with alcohol and swabs.

Clean Read Heads and Smart Contacts

The read heads, and smart contacts where configured, should be cleaned at every UIMCRW service call. Use the MCRW cleaning card (atm Notes part number 998‐0052929 or equivalent) to clean the heads, as follows:

1.     If required, prepare the cleaning card by spraying lightly with head cleaning fluid (such as part numbers 603‐8000539 or 603‐9014721).

2.     Select the Maintenance option from the System Application Main Menu.

3.     Select the MCRW option from the Maintenance Menu.

4.     Select the Cleaning Cycle Test option.

5.     Insert the card to start the cleaning cycle.

6.     When the cycle is finished, remove the cleaning card. If it is not removed, the card is captured.

7.     If the card readers supports smart cards, select the SC Cleaning Cycle Test option and repeat the procedure.

May 2013

                                                                                                                                                                      Card Readers                                                                                                                                                               ³

Clean Rollers

At each service call, use a cloth moistened with iso‐propyl alcohol to clean the three rubber rollers indicated in the following illustration.

May 2013

⁴        Card Readers

May 2013

S1 Currency Dispenser

Chapter Contents

SUMMARY CHECKLIST

Perform the following at each service call:

Inspect the pick module for wear or damage to: l  Pick cups and pick arm assembly l  Vacuum hoses and T‐connections l  Vacuum filter l  Gears and belts l  Ribbon cables to pick interface boards l  Sensors l  Reed switches.

Check D wheel timing within each pick module.

Check pick to pick timing between pick modules.

Inspect the presenter for wear/accumulation of dirt on: l    Sensors l Belts l    Rollers.

Inspect cassettes and check how well cash is loaded.

Perform diagnostics to verify correct operation.

INSPECT THE PICK MODULE

Single Pick Module

Double Pick Module

l  Check pick vacuum hoses, replace if broken, cracked or bent.

l  Measure the vacuum at each pick valve and at the filter (see Vacuum test in Diagnostics section). It should measure >800mb (23.5 InHg) and be held for more than 60 seconds after the motor stops.

l  Check the hose T connectors for leaks, replace if damaged.

l  Check the vacuum filter above the top pick module and clean out if necessary: heavy dust contamination of the filter could reduce the vacuum and cause mis‐picks.

Notes:

l  When you disturb the air filter some dust will drop down the tubing to the lowest pick module. Disconnect the tube from the lowest pick valve and clean out the dust from the tube and valve.

l  Annual replacement of the filter is recommended. When replacing the filter, a good fit with the vacuum hose tube can be achieved by either securing the connection with a cable tie, or by cutting approximately 8 mm (0.3 to 0.4 in.) off the end of the tube (leaving a little of the flared end of the tube makes it easier to fit over the new filter). Do not use heat or chemicals to soften the pipe on top of the filter in order to fit the tube over it: this will result in leaks.

l  Check the pick arm assembly for cracks or wear, replace if necessary.

l  Check the pick suction cups. Replacement is based on the number of bills picked per pick module: replace when SOH Replace Soon message is displayed. The 66XX threshold is 103 000 bills.

l  Check for worn or broken gears and belts on the side and rear of the pick module.

Replace if necessary. (If gears are worn, check that all circlips on the associated shaft are in place. Circlips which may have fallen off can cause lateral movement of shafts, accelerating gear wear).

To prolong gear life, the pick module orientation can be swapped. i.e. on the four high dispenser, the top and bottom modules can change places, as should the middle two modules.

l  Check for wear in the ribbon cables connecting the pick module interface boards to each other and to the presenter control board. Replace if necessary.

l  Check the alignment of the pick sensors and clean any accumulations of dirt/dust.

l  Check that the cassette inserts fully and latches into place. If not, check for fouling with pick sensor or bent keyplate.

l  Check that the cassette low sensor reed switch housing on the pick arm is not cracked. Replace if necessary. A damaged housing can lead to a Note Low condition not being identified.

PICK MODULE INTERNAL TIMING (D WHEEL TIMING)

To adjust a double pick module you must first isolate the gear trains of the two pick units by removing the timing belt shown in the following figure. Retain the timing belt for refitting at the end of the adjustment.

The relationship to be set within the pick unit is between the pick wheel and the cam driven vacuum arm line.

Note:  In a double pick unit make the adjustment on the upper pick unit first.

1.     Position the teeth mesh between the drive segment and pick line so that the upper

tooth of the drive segment is above the upper tooth of the pick line.

2.     Take off and retain the 26T idler gear directly below the pick line (left side of the module looking from the currency cassette).

3.     Rotate the gears of the pick module transport until the pick D wheel is free of its mating tension wheel.

4.     Rotate the drive cluster in a clockwise direction until the D timing mark on the timing disk lines up with the timing sensor body.

5.     Rotate the gears of the pick module transport until the interrupted part of the pick D wheels is away from the pick arms. Turn the gears until a gap of 0.5 mm   0.5 mm (0.02 in.   0.02 in.) exists between the leading edges of the pick D wheels and the tension wheels as shown in the first figure above.

6.     Replace the idler gear removed in step 2. Be careful not to dislodge the setting.

7.     Carry out steps 1 to 6 on the lower pick unit in a double pick or on the next single pick module.

8.     Check the D wheel timing by inserting a note between the D wheel and drive roller then, using finger pressure, pull on the note to test the pinch. Check both sides: if there is a difference in the pinch is could indicate a bent frame which requires the pick module to be replaced. If the pinch is equal but not sufficient for drive, replace the pick line.

PICK MODULE TO PICK MODULE TIMING

When the internal timing of both pick units of a double pick module has been set, the pick units have to be locked in a fixed timing relationship:

1.     Rotate the gear train of the first (top) pick unit to move the timing disk in a clockwise direction until the 1 timing mark on the drive cluster timing disk lines up with the timing sensor body.

CAUTION

Always rotate the gear train in its normal direction of travel. The pick timing disks should turn clockwise. Do not move the gear train backwards and forwards.

2.     Rotate the gear train of the second pick unit until the 2 timing mark on the drive cluster timing disk lines up with the timing sensor body. Continue as necessary, setting the timing disk to 3 on the third pick unit and to 4 on the fourth.

3.     Replace the timing belt removed earlier around the pulley wheel of the lower pick position and put it on as many teeth as possible of the pulley wheel of the upper pick position, taking care not to dislodge the settings. Turn the upper gear train in the normal direction of travel (see Caution above) to ride the timing belt fully on to the pulley wheel.

Note:  The S1 dispenser does not require any timing relationship to be set between the action of the pick modules and the presenter.

INSPECT THE PRESENTER

l  Check for worn or broken belts. Replace if necessary.

l  Check for worn or dirty rollers. Replace or clean if necessary.

l  Check the alignment of the presenter sensors and clean any accumulations of dirt/ dust using compressed air. S1 Front Access sensors

S1 Rear Access sensors

INSPECT CASSETTES

l  Inspect the cassettes for damage, dirt, sticky tape or residue. Replace damaged cassettes. Clean inside and out if they are dirty, paying particular attention to the cassette door and note height guide.

l  Check that the pusher plate and the truck door sliding guides move freely.

l  Check that the cassette id magnets, note width guides and cassette height spacers are correct for the notes being dispensed.

l  Inspect how well cash has been loaded. Poorly loaded or over‐stuffed cassettes will result in mis‐picks and dispenser jams. The maximum stack size is indicated by the label on the inside of the cassette.

l  Check for obvious defects such as:

l  Adhesive tape, staples, pins or any foreign matter

l  Torn or limp notes with pin holes l Two or more notes stuck to each other l Corner folds or folded notes.

Any notes considered to be unacceptable should be removed.

l  Check for bowed notes caused by elastic bands or other packaging on currency which can cause the notes to jam in the dispenser. Notes bowed across the width have been specifically identified as causing jams in the Personas 86 dispenser and it is recommended that these notes should be processed through a counting machine

where possible or at least manually fanned and flattened several times. Bowed notes should be loaded in bundles of 100 notes, in alternating orientation to counter the bow:

For notes bowed along their length,           For notes bowed across their width, load with the bow towards the pusher.     load with the bow away from the pusher.

DIAGNOSTICS

Perform the following diagnostic tests to verify proper operation of the dispenser.

Vacuum:

l  Perform a Diagnostic Clear command System Application to run the main motor and drive the vacuum pump. Measure the vacuum with a gauge at each pick valve in turn, starting at the lowest. The vacuum should measure >800mb (23.5 InHg) and be held for more than 60 seconds after the motor stops. If the vacuum is below this level, measure again at connections progressively higher up the vacuum hose until the section with the leak is isolated (it will be directly below where you first get a good vacuum reading). Replace the damaged hose then test again.

l  Perform the test again at the air filter. If it fails at the filter, the problem is either the pump or one of the tube connections between it and the air filter. Belt alignment:

Mark the dispenser drive belts with a straight line, run a note dispense test then check to see if the belts are still in alignment. If not, check for dirt and clean as necessary. Check for wear and replace as necessary.

Note skew:

Run a single dispense test from each pick module repeatedly while checking for note skew in the stacking area. If notes are skewing, inspect the belts and roller in the pick module and the presenter. If they are clean but the test continues to fail, the presenter needs to be replaced.

Facia alignment:

Run a 40 bill dispense test through the facia to verify alignment of the dispenser to the safe door opening and shutter. If the test fails, check the presenter to facia alignment.

Shutter:

Run the dispenser shutter test with halt on error enabled in the control menu, looping 50 times with the facia closed to verify shutter alignment. If the test fails, replace the shutter.

S2 Currency Dispenser

SUMMARY CHECKLIST

Perform the following at each service call:

Inspect the pick module for wear or damage to: l Pick cups and pick arm assembly l  Vacuum hoses and T‐connections l  Air filter l  Gears and belts l  Sensors

Check pick to pick timing between pick modules.

Inspect the SNT for wear/accumulation of dirt on: l  Sensors l  Belts l  Rollers

Inspect the carriage for wear/accumulation of dirt on: l  Sensors l  Belts l  Rollers

Inspect cassettes and check how well cash is loaded.

Perform diagnostics to verify correct operation.

CLEANING MATERIALS

The following cleaning materials are the only authorized materials for use on the S2 Currency Dispenser:

l  Canned air (10 oz. ‐ atm Notes stock number 526487), or a soft brush. l Damp, lint‐free cloth.

Only use these approved cleaning methods as use of other cleaners could damage the module. Cleaners containing alcohol or other solvents and degreaser (such as Fedron) can damage the plastics used in the sensor lenses and in the belts. This results in clouding of the sensor covers and prisms, and also degrades the belts causing them to become sticky.

INSPECT THE PICK MODULE

Refer to the S2 Dispenser service chapter for sensor location diagrams.

l  Check pick vacuum hoses, replace if broken, cracked or bent. l Carry out a Pick Valve Diagnostic Test.

l  Check the hose T connectors for leaks, replace if damaged.

l  Check the air filter above the top pick module and clean out if necessary: heavy dust contamination of the filter could reduce the vacuum and cause mis‐picks.

Note:  When you disturb the air filter some dust will drop down the tubing to the lowest pick module. Disconnect the tube from the lowest pick valve and clean out the dust from the tube and valve.

Note:  Annual replacement of the filter is recommended. When replacing the filter, a good fit with the vacuum hose tube can be achieved by either securing the connection with a cable tie, or by cutting approximately 8 mm (0.3 to 0.4 in.) off the end of the tube (leaving a little of the flared end of the tube makes it easier to fit over the new filter). Do not use heat or chemicals to soften the pipe on top of the filter in order to fit the tube over it: this will result in leaks.

l  Check the pick arm assembly for cracks or wear, replace if necessary.

l  Check the pick suction cups. Replacement is based on the number of bills picked per pick module: replace when SOH Replace Soon message is displayed. The threshold is 1 800 000 bills.

l  Check for worn or damaged gears and belts on the side and rear of the pick module. Replace if necessary. (If gears are worn, check that all circlips on the associated shaft are in place. Circlips which may have fallen off can cause lateral movement of shafts, accelerating gear wear).

If gears on the upper pick module appear worn, gear life can be prolonged by swapping the two the pick modules, i.e., on the four high dispenser, the two pick modules can change places.

l  Check for wear in the ribbon cables connecting the pick module interface boards to each other and to the presenter control board. Replace if necessary.

l  Check the alignment of the pick sensors and clean any accumulations of dirt/dust.

l  Check that the cassette inserts fully and latches into place. If not, check for fouling with pick sensor or bent keyplate.

l  If Serial Number Read (SNR) is fitted, clean the scanners in the SNR transport using compressed air or a soft thin brush or a cotton bud. A build‐up of dirt can be removed using a lint free cloth moistened with soapy water or with an alcohol free wipe. Cleaning should be more frequent in units with high note volume or which are installed in dusty locations.

Note:  After cleaning the sensors, use SysApp to reset all pick, SNT, carriage and presenter sensors.

Select Self‐Service Configuration > Set Device Configuration > USB Media Dispenser > Calibrate Sensors.

Pick Module to Pick Module Timing

When the internal timing of both pick units of a double pick module have been set, the pick units have to be locked in a fixed timing relationship. Follow the S2 Double Pick Module Timing Procedure as described in the S2 Dispenser service chapter.

Note:  The S2 dispenser does not require any timing relationship to be set between the action of the pick modules and the presenter.

INSPECT THE PRESENTER

Refer to the S2 Dispenser service chapter for sensor location diagrams.

l  Remove obvious dust build‐up on the following:

l  Carriage Position Sensor

l  Purge Bin Sensors

l  Pick Sensors

l  Stack Entry Sensor

l  Width Sensor

l  Divert Entry Sensor

l  Media Deflector Sensors

l  Carriage Bunch, Pre‐Exit and Exit sensors

l  Carriage Position Flag

l  Check for worn or damaged belts. Replace if necessary. l Check for worn or dirty rollers. Replace or clean if necessary.

l  Check the alignment of the presenter sensors and clean any accumulations of dirt/ dust using compressed air.

Note:  After cleaning the sensors, use SysApp to reset all pick, SNT, carriage and presenter sensors.

Select Self‐Service Configuration > Set Device Configuration > USB Media Dispenser > Calibrate Sensors.

INSPECT THE CASSETTES

Refer to the S2 Dispenser Cassette service chapter for cassette cleaning, currency preparation and currency loading instructions.

l  Replace damaged cassettes.

l  Inspect the cassettes for damage, dirt, sticky tape or residue. Clean inside and out if they are dirty.

l  Inspect how well cash has been loaded.

DIAGNOSTICS

Perform the following diagnostic tests to verify proper operation of the dispenser:

Pick Valve

Refer to the S2 Currency Dispenser service chapter for the Pick Valve Diagnostics Test instructions.

Belt alignment

There are three sets of drive belts:

l  Pick Transport Belts l SNT Transport Belts

l  Carriage Belts

Mark the belts with a straight line, run a note dispense test then check to see if the belts are still in alignment. If not, check for dirt and clean as necessary.

Check for wear and replace as necessary.

Note Skew

Run a single dispense test from each pick module repeatedly while checking for note skew in the stacking area.

If notes are skewing, inspect the following areas and replace if necessary:

l  Cassettes

l  Pick Modules

l  SNT

l  BAM

l  Carriage

Bunch Splay

Dispense a maximum bunch size from the lower cassette.

If the bunch is purged or an issue with purged notes has been reported, this may be due to excessive splay detected in the bunch and the following areas must be inspected:

l  BAM

l  Carriage links l SNT exit

Splay at Present

If there is an unacceptable amount of splay when the bunch is presented, possibly preventing all the notes from being taken, check the nose for a concave lower plate or damage to the interface bridge.

Facia alignment

Run a 40 bill dispense test through the facia to verify alignment of the dispenser to the safe door opening and shutter. If the test fails, check the presenter to facia alignment.

Shutter

Run the dispenser shutter test with halt on error enabled in the control menu, looping 50 times with the facia closed to verify shutter alignment. If the test fails, replace the shutter.

Security Enclosure

Security Enclosure

Chapter Contents

GENERAL CHECKS

l Check the security enclosure interlock switch function by closing the security enclosure door and running a motor test in diagnostics. Pull the security enclosure door handle firmly while the motor is running l If applicable, lubricate door hinges.

DOOR HINGE LUBRICATION

Lubricate the security enclosure door hinges with lubricant C, or a similar Special Purpose Grease, at each (annual) preventive maintenance call.

Proceed as follows:

1.     Open the security enclosure door.

2.     Raise the door to the full height of the adjustment screw located in the hinge block. Care must be taken when raising the door as damaged pins could fracture during this process.

3.     Clean the hinge pins. All corrosion or old lubricant should be removed from the pins.

4.     Apply a small amount of grease to the hinges and wipe off the excess. Raise and lower the door on the Allen screw to spread the lubricant over the surface of the hinge pin. Realign the door to the security enclosure body. Make sure that there is an equal gap between the door and the body at both the top and bottom of the door.

January 2015

Security Enclosure

January 2015

USB Receipt Printer

USB Receipt Printer

Chapter Contents

Perform the following tasks as necessary:

l  Clean transport sensors

l  Clean thermal print head

Transport Sensors

Clean the two pairs of transport sensors using compressed air to remove dust from the surface of each sensor.

CAUTION

Sensors should not be removed from chassis for cleaning. If for any reason sensors needs to be removed, they must be recalibrated.

March 2014

USB Receipt Printer

Thermal Print Head

Clean the print head by wiping the black strip five times with a cleaning pen.

               Description                                                    Part Number

                  Thermal Head Cleaner (box of 10)                 497-0472684

When the printer is loaded with stamp sheets or other adhesive media, the thermal print head should be cleaned on a regular basis as the adhesive may cause a build up of dust on the head.

CAUTION

Do not clean the print head or any other area inside the printer with detergent or alcohol as this may damage the print head and electronics.

March 2014

Security Enclosure Heaters

Security Enclosure Heaters

Chapter Contents

Terminals that are installed through the wall (TTW) into the outside world, are fitted with a heater in the security enclosure. This heater is designed to keep the internal temperature of the terminal above 10 degrees Celsius or 50 degrees Fahrenheit.

The terminal room is required to be at or above 10 degrees Celsius, 24 hours a day, 7 days a week, as defined by the atm Notes Site Preparation and Requirements.

atm Notes recommends that an annual check of security enclosure heaters and terminal room heating systems is performed and reported back to the account support team.

SECURITY ENCLOSURE HEATER TEST

Pre–requisite

A Non–Flammable Freezer Aerosol propellant.

Below is a typical product, a local variant can be acquired to reduce cost.

Product Description	Manufacturer Details
Ambersil, Freezer Spray—Fault Detection on Electronics	AMBERSIL Tel: +44 (0) 1278 727200 Fax: +44 (0) 1278 425644 E–mail: sales.uk@crcind.com Web: www.ambersil.com

Test Frequency and Timing

Perform the security enclosure heater test annually, 2 months prior to the start of normal cold temperature period.

Security Enclosure Heater Test Procedure

Perform the procedure below during a regular service visit in which the security enclosure door is required to be opened, typically this would be on a Currency Dispenser service visit:

1.     Open the security enclosure door.

2.     Retract the currency dispenser module or BNA to gain access to the security enclosure heater, typically, this is mounted on either the back wall or the floor of the security enclosure.

3.     Ensure that the AC Interlock is overridden, ensuring that the heater has mains power applied.

4.     Locate the security enclosure heater thermostat, normally close to the heater May 2013

Security Enclosure Heaters

assembly.

5.     Using your hand or fingers, check the airflow above the heater to ensure the heaters are not on.

6.     Spray the freezer aerosol onto the thermostat for 10 seconds.

7.     Check the airflow above the heater to ensure the heater comes on.

8.     In a few minutes it should get too hot to touch.

9.     Record this in the WO remarks as SECURITY ENCLOSURE HEATER TESTED OK.

10.  If the heater does not function. Does not come on or gets warm but not hot. Record SECURITY ENCLOSURE HEATER TESTED FAIL. This action permits the material to be ordered and a future WO set‐up to investigate and correct the issue.

ROOM HEATER TEST

The air surrounding the terminal is required to be at a minimum temperature of 10 degrees Celsius 24 hours a day, 7 days a week. Assuming the terminal operates for this same period.

Use the remarks below for an existing Work Order to indicate the site conditions to the account team. These remarks permit the account team to address any room heater issues with the customer.

Room Heat Low

Use this remark to describe installations that set down the room heat to 1 to 3 degrees Celsius in order to protect against water freezing level. This temperature is not enough to ensure that our products operate correctly.

Room Heat Timed

Use this remark to describe installations with timed heaters to ensure Branch Staff are warm during their working hours. This system is good and correct, but the heater switches off at 17:00, and the temperature drops off during the evening and early morning.

Room Heat Faulty

Use this remark to describe installations where the room heater occasionally fails and the estates management team is unaware of this.

Room Heat OK

Use this remark to describe a site where the heating system operates at 24 hours a day, seven days a week with the temperature continuously at or above 10 degrees Celsius.

May 2013

USB 2D Bar Code Reader (UBAR)

USB 2D Bar Code Reader (UBAR)

Chapter Contents

CLEANING

On every service visit clean the viewing window on the outside of the facia with a soft cloth or lens tissue dampened with water (or a mild detergent ‐ water solution). If a detergent solution is used, rinse with clean lens tissue dampened with water only.

CAUTION

Do not touch the imager lens. If necessary, only use compressed air to clean the lens.

May 2013

USB 2D Bar Code Reader (UBAR)

May 2013

Section Divider

Section 3 - Diagnostics Overview

February 2014

Section Divider

February 2014

Diagnostics Overview

Chapter Contents

INTRODUCTION

Note:  This chapter provides an overview of the diagnostic aids available on terminals running APTRA XFS software. For terminals running APTRA Base software, refer to the APTRA Base User Guide (B006‐7071) for ATM diagnostics.

The main route to fault finding and diagnosis is System Application, which is described in general terms in this chapter. The details of the tests available for each device are described in the device chapters of this manual. Also refer to the Diagnostic Status Code Notebook (B006‐6237) for M_STATUS and M_DATA test results.

System Application also provides other functions, such as pro‐active device servicing and configuration of the terminal and devices, which are described in detail in Self Service Support ‐ System Application User Guide (B006‐6167).

This overview chapter covers the following areas of diagnostics:

l  System Application

l  Level 0 Diagnostics

l  Test Tools, including Bootable System Application

SYSTEM APPLICATION

The APTRA XFS System Application provide access to the functions required to carry out runtime configuration, diagnostics and maintenance. See the illustration at the end of the chapter showing the some of the key menus in System Application.

Entering System Application

Access to diagnostic routines is only offered if a valid atm Notes USB Service Key is inserted when System Application (Sys App) is started. To enter diagnostics, proceed as follows:

1.     From the Supervisor menu, select Diagnostics (or the owning organisation’s equivalent).

2.     Insert your atm Notes USB Service Key in the PC module.

3.     Select System Application.

4.     Follow the on‐screen prompts and enter your 6‐digit PIN.

The system application main menu will appear as shown below.

USB Service Key

Access to the various areas of System Application is determined by the level of permission on the individual’s Service Key. For example a key could allow access to Diagnostics and Self Tests only or could allow access to all areas of Sys App, except the ability to validate the replacement of certain spare parts.

The functions to which a key does not provide access, will either not appear on the System Application menus, or will appear but be unavailable.

If System Application is started without a USB key, or three unsuccessful attempts at entering a key PIN have been made, the main menu screen will appear as shown below: with certain options not available and the option ‘Maintenance’ in place of ‘Diagnostics’. The Maintenance option gives access to card reader cleaning tests and UEPP2 details such as firmware version.

Functions on System Application Main Menu

The following functions on the System Application main menu are accessed through FDKs or areas on the touchscreen.

Transfer Interface ‐

transfers the System Application interface between the operator panel and the front interface on a rear access terminal.

After the transfer option has been selected at the rear, press any key at the front interface, then at the prompt enter the password 2468 and press OK. This is to ensure that only authorised users can access the System Application from the front interface. A password is not required to transfer from the front to the rear interface.

Save NT Information ‐

saves the Windows application, system and security Event Logs to a removable memory device. A prompt will be displayed if more than one storage device is needed to store this information.

System Shutdown ‐

initiates the Windows operating system shutdown process. Once the system has written unsaved data to the disk, a message appears indicating shutdown is complete. The terminal can then be powered off.

If the user does not have the access rights to perform an operating system shutdown then a prompt will be displayed indicating this and the Sys App main menu is redisplayed.

Exit ‐

terminates System Application and returns control to the software that was running when Sys App was started.

Device Diagnostics

The Device Diagnostics option on the Sys App main menu provides access to all device diagnostic test functions via the menu shown below. When this option is selected, an information log entry is made to record the fact that diagnostics has been accessed.

Select the touchscreen area or numeric key for a device to access its diagnostic tests. See the appropriate device chapter in this manual for details of the tests possible for each device.

Control Menu

The Control Menu can be accessed from the Device Diagnostics menu or from the individual device tests menus. It permits you to view or modify the current control settings. The following settings are provided:

Control Option	Description	Possible Values	Default
Halt On Error	Determines whether or not a test continues regardless of any error returned from any action (loop mode or run-to-run only)	ON/OFF	OFF
Delay Test Times	Delays each test for a duration defined by the operator when run in loop or run-to-run mode (the individual device tests are run sequentially as one test).	0 - 99 seconds	0
Log Updates and Tallies	Used to enable/disable log and tally updating during the operation of diagnostic tests.	ON/OFF	ON

Hardware Information and Recovery

The functions under this Sys App main menu option are:

Replace Device (Power Devices Down) ‐

This option allows all devices to be powered down except the PC core, so that a device can be replaced without re‐booting the whole terminal. After selecting this option, you will be prompted to confirm you wish to power down all devices, and you can then do so using the CE service switch, located behind a cover beside the main on/off switch. A narrow probe, such as the shaft of a screwdriver, is required to access the button. On powering the devices back on, a result screen will display which devices are still present from before the power down, and which devices have been added.

Replacing one of the following devices will trigger a status of “Device not authorised” on the device status list:

l  USB EPP2

l  USB PPD

l  USB iMCRW

l  USB Smart Dip Card Reader

l  USB Cash Dispenser l USB GBRU.

The ‘Device not authorised’ status can be cleared from the list as usual provided a USB Service Key with Parts Replacement permission is present in the PC core.

Reset Device (Cycle Power) ‐

This powers down all devices except the PC core, and then immediately restores power, effectively resetting all devices. When the devices are powered back on, a results screen displays which devices are still present from before the power down, and which devices have been recovered by the reset.

Reset USB Ports ‐

This resets all USB ports, and displays a results screen listing which devices are still present from before the reset and which devices have been recovered. This function allows recovery of USB functionality, without re‐booting the terminal, in situations where a USB connection is lost for an undetermined reason while the device is still physically connected.

USB Viewer ‐

Lists all devices with functioning USB connections, and to which port they are attached on which hub. Selecting a device from the list displays the detail of the connection, allowing the USB cable to be identified and the connection to be traced from device to hub(s) to core. This option provides an initial check whether or not the system is ‘seeing’ a device. Physical removal and replacement of a USB connector will be reflected in USB Viewer almost immediately./

Device Manager ‐

Similar to Microsoft Windows Device Manager, this option allows the user to view the status of the PC devices attached to the system, such as modems, comms ports and networks cards.

Troubleshooting Example ‐

a device is reporting a loss of USB communications:

1.      Check the USB connections at the device, the hub and the pc core. Re‐connect the cables if they are disconnected. If they are connected correctly, proceed to the next step.

2.      Use USB Viewer to determine if the terminal is ‘seeing’ the device, now that the cables have been checked. If not, proceed to next step. If the terminal has found the device but the fault is still being reported, proceed to step 4.

3.      Use Reset USB Ports to attempt to recover the USB connection. If this does not work, proceed to next step.

4.      Use Reset Device to attempt to recover the device driver. If this does not work, proceed to next step.

5.      Use Replace Device to power off all devices without re‐booting the pc core. Replace the faulty FRU (field replaceable unit) on the device.

Device Self Tests

This option from the Sys App main menu provides access to device self tests which can be run to check whether or not a device is operational, or to diagnose the cause of a fault.

Use either the touchscreen or keypad to select one or more test, or choose the ‘Select All’ option. Tests can be de‐selected by pressing the touchscreen area or numeric key again. Then select ‘Run Test(s)’ to run the chosen test(s).

The self tests are run in the order in which they appear on the Device Self Tests menu. During some self tests, prompts may be displayed requesting that an action is performed. If these actions are not performed the test may not be completed successfully.

After the tests have been run, a screen will display the results, showing which tests failed, passed or were incomplete.

Event Logs

The Event Logs which can be selected from this option are:

l  Software

l  Communications l Device.

A summary screen is displayed, listing all events in the selected log. From this screen, detailed information can be displayed by selecting an event in the log, or the whole log can be saved to a removable memory device.

Choosing the option ‘Filter’, allows you to display only the events for a particular device or reason code, as appropriate. The software events include:

l  Sequence Number and Date/Time

l  Source File Name

l  Line Number

l  Physical Process Name

l  Logical Process Name l Logical Thread Name l String Data.

The communications events include:

l  Sequence Number and Date/Time

l  Service Name

l  Severity

l  M_Status.

The device events include:

l  Sequence Number and Date/Time

l  Service Name

l  Device Name

l  M_Status

l  M_data l T_code.

Service Tallies

The Service Tallies function provides access to a menu where a list of Tallies can be displayed, cleared and saved to a removable memory device.

Device Status List

This function displays a list of all device states requiring attention.

The following information is provided for each device state:

l  Device Name ‐ the name of the device that requires attention.

l  Description ‐ a short description of the problem.

l  Attention ‐ whether the state requires attention “now” or will require attention “soon”.

l  User category ‐ this specifies what type of user is able to deal with the state, a Customer Engineer or an Operator. (A user category of “CE may be required” indicates that an operator can attempt to deal with the state and if the operator fails to clear it a CE should be called).

l  Self Clearing ‐ whether the device state is self‐clearing or not. A self‐clearing device state is automatically removed from the list when the user takes the required action. For a non‐self‐clearing device state the user must indicate to System Application that action has been taken, by clearing the state.

l  Status ID ‐ the unique status id identifies the status at a system level and can be useful when reporting and tracking faults.

Clearing a Device State

The user can choose to clear individual device states or to clear all the states at once. A device state should only be cleared after the user has performed the actions required to clear the device state.

Clearing an Individual State

1.     Select the device state to be cleared.

2.     If the selected device state can be cleared by more than one action, a screen will be displayed for the user to indicate which action has been performed to clear the state.

3.     If clearing a device state affects a device’s life counts then a prompt is displayed asking the user to confirm that the action has been performed.

4.     The device self test is run to check that the device is operational.

5.     Select the ‘Previous’ FDK to return to the Device Status List screen.

Clear All

The Clear All option should only be used if all of the reported device states have been dealt with.

1.     Select the ‘Clear All’ FDK.

2.     The device self tests are now run to check that the devices are operational.

3.     Select the ‘Previous’ FDK to return to the Device Status List screen.

Device Servicing

This menu option should be used to report that a device servicing action (for example replacing the cash handler suction cups) has been performed when the Device Status List is not reporting that the action is required.

The user should only select an action on the menu after they have actually performed that servicing action. Selecting an action will run a self test on the device, to check that the action has been successfully performed and that the device is operational.

Save Module Life Counts

The Save Module Life Counts option saves the following module variable types to a removable memory device:

l  Tallies with no thresholds l Life counts with single thresholds

l  Life counts with double thresholds.

For each module variable, a record containing the following information is saved:

l  Device Name

l  Module Name

l  Variable Name

l  Variable Value

l  Threshold 1 Value (only if variable has single or double thresholds) l Threshold 2 Value (only if variable has a double threshold).

Self Service Configuration

Provides a set of options that are used to configure the terminal or display configuration information. These options are:

l  Display Hardware Details

l  Display Software Details

l  Set Device Configuration

l  Set Date and Time

l  Set Active Language

l  Set Active Printer l Set terminal Properties.

Display Hardware Details

Select the Display Hardware Details option to display the hardware configuration. This information includes:

l  Product Class

l  Serial Number

l  A list of all the fitted devices fitted.

This information can be saved to a removable memory device.

Display Software Details

Select the Display Software Details option to display the software configuration. This information includes:

1.     The Operating System name, version and build numbers.

2.     The Self Service software name, version and build numbers. This information can be saved to a removable memory device.

Set Device Configuration

Select the Set Device Configuration option to configure devices. A list of devices which can be configured is displayed. See atm Notes publication “Self Service Support ‐ System Application User Guide”, B006‐6167 for details of the configuration of devices.

The following devices have only a basic configuration parameter:

l  Alarms

l  Remote Relay

l  Remote Status Indicator

l  Proximity Detector

l  Advert light

l  Fascia Light.

These basic configuration parameters can be toggled between PRESENT and NOT PRESENT for each device. Setting the parameter to NOT PRESENT will “hide” the presence of a device from any software which requests details of the devices fitted to the terminal. Setting the parameter to PRESENT will allow any software which requests details of the devices to be made aware that this device is present. Changes to the parameters for any of the devices require the terminal to be reset before the changes take effect.

The following further options are available under Set Device Configuration:

Hardware Information and Recovery displays the following menu choices:

l  Firmware version ‐ displays device firmware versions

l  Device Recovery Wait Time ‐ allows the user to configure how long Sys App waits for devices to be seen after power is either cycled or switched off and on, using Reset Devices or Replace Device from Hardware Information and Recovery option under the Device Diagnostics menu. Default value is 90 seconds.

l  PC Information ‐ allows the user to perform PC troubleshooting by displaying PC hardware and network information, such as details of bios, core, operating system, disk drive, disk space remaining, communication ports.

l  GBRU Power Off ‐ allows the user to specify whether or not the GBRU power supply is included in the 24V power down or reset functions in the Hardware Information and Recovery option under the Device Diagnostics menu. This option is only displayed if a GBRU is configured in the terminal.

General Device Configuration ‐

allows device start‐up error logging to be enabled or disabled. Disabling logging reduces the number of unnecessary event log entries, however, temporarily enabling device startup error logging can be useful, for example to debug a startup error.

Set Date and Time

Modifies the settings of the operating system date and time. The date format is DDMMYYYY and the time format is HHMMSS.

If the user does not have Windows access rights to change the operating system date and time, then a prompt will be displayed indicating this and the user will be returned to the Self‐Service Configuration menu.

Set Active Language

All terminals are supplied with at least one language, used by the System Application for all text which it displays and saves to a removable memory device. Select the Set Active Language option to view or modify the language used.

Set ATM Properties

The following properties are displayed:

Product Class

l  Manufacturing Plant Code

l  Serial Number

l  Tracer Number

l  Geographic Address

l  Location of Operator Panel.

Transaction Counters

The transactions on certain devices (dispensers, depositories, printers) are logged every hour. These counters can either be viewed or saved to removable memory device via this menu option, providing data for analysis by second level support, e.g. tracking transaction trends and service level agreements.

The information displayed includes:

l  Device name and id number

l  Instance ‐ how many of this device have been installed

l  Variable ‐ what is being counted

l  Current Device Value ‐ transaction count for this instance of the device

l  Number of Previous Devices

l  Previous Devices Value ‐ total number of transactions counted for all previous instances of the device.

LEVEL 0 DIAGNOSTICS

The Level 0 Diagnostics are contained in EPROM/ROM on most of the devices. The tests are grouped into three types as follows:

l  Power‐up diagnostics

l  Switch selectable diagnostics l Extended diagnostics.

The diagnostics tests for each device are detailed in the relevant device chapter in this manual.

Power‐up Diagnostics

The central processing unit has diagnostic routines stored in an area of on‐board ROM. These tests run at power‐up or reset and any errors found are indicated by beeper tones on the speaker, messages on the monitor screen, and hexadecimal codes on a bank of LEDs. The diagnostics are completed before loading the operating system and there is no way of changing the order of the tests or of selecting individual tests.

Power‐up diagnostics are found on:

l  Processor boards

PC Communications Module

l  Dispenser Control Board

l  Depository Control Board.

The tests operate in four phases:

Initial Processor Diagnostics

Initial processor diagnostics make basic checks on the timers, the system I/O port, ROM and RAM memory, the bus logic, DMA, Interrupt Controller and Peripheral Interface ICs to verify that the board is functioning properly.

System Test And Initialization

After the initial diagnostics, the routines determine what system hardware is installed and test and initialize that hardware. Progress is shown by test messages.

System Configuration Verification

When initialization is complete, the routines compare actual hardware found with the definition of expected hardware held in battery‐protected CMOS memory. If these agree then the level 0 phase is complete. If they differ, an error message is displayed and the SETUP message is given.

Extended Rom Bios Diagnostics

Checks each of the boards present within the PC core to ensure that it is functional.

Switch Selectable Diagnostics

Switch selectable diagnostics can be accessed by operating a switch. This type of test is found on the printers.

Extended Diagnostics

Extended diagnostics can be selected to run individually and the mode of operation can also be selected by switches.

Some electronics boards are provided with an extended diagnostics test facility. ROM resident diagnostic routines can be accessed by setting on‐board switches to select individual tests. Test results are given in hexadecimal codes displayed on LEDs on the boards.

TEST TOOLS

The following tools are required for diagnostic testing:

l  atm Notes USB Service Key ‐ Product ID G531‐1004‐0000

l  Bootable System Application ‐ Product ID G531‐1050‐0000

Card reader test cards:

l  Cleaning card (Sankyo No. EGCMC01881, atm Notes No. 998‐0052929)

l  ST‐SW Card (throat microswitch SW1 adjustment) (Sankyo EGCMC0119)

l  ISO Contact Position Smart Card Test Card (atm Notes No. 009‐0017008) l Passbook.

Bootable System Application

The purpose of the Bootable System Application for APTRA is:

l  To allow the diagnosis of hardware or APTRA XFS software faults, if System Application cannot be accessed from within Supervisor or the terminal is in a persistent restart state.

l  To provide a reliable and consistent software platform to speed up analysis and issue resolution, when it is not clear if the problem is caused by a hardware or a software fault

l  To provide diagnostics without using software on the hard disk.

KEY SYSTEM APPLICATION MENUS

Section Divider

Section 4 - Product Cabling

February 2014

Section Divider

February 2014

6623 Product Cabling

Chapter Contents

INTRODUCTION

This chapter covers the Power Distribution, Interconnect Diagrams and Functional Electrical Drawings.

DISTRIBUTION DIAGRAMS

DC Distribution

With S1 Dispenser

With S2 Dispenser

AC Distribution

With S1 Dispenser

With S2 Dispenser

USB Distribution

USB Distribution without HUB

HARNESSES

AC Harness Assy

MAINS SWITCH

FUSE

                                                                 5B       2A          4B       1A

Alarms Harness

Audio

Private Audio Athena Cab Harness

Private Audio Harness

Auto Supervisor Safe harness

FEMALE_NO SW2_COM

1

2

3

Facia Harness (View 1 of 2)

Facia Harness (View 2 of 2)

LVDS

LVDS Harness

LVDS Power Harness

                              P1                                                                                                                                       P2

Mode Switch

GPIO

COM

NO

PSU Intel Harness

+

PSU

-

PSU_INTEL

S1                                  (View 1 of 2)

S1                                  (View 2 of 2)

S2

DC_SHUTTER

Speaker Harness

SPS Harnesses

Dual DC Power

IFD2 Control PCB to Coil Linker Harness

IFD2 Control PCB to IMCRW Electrode Linker Harness

IFD2 Control PCB to IMCRW Linker Harness

IFD2 MCRW Short Linker Harness

USB Touch Screen Cable Assembly

                                    P1             P2

                                                    P1                                                                                                     P2

6627 Product Cabling

Chapter Contents

INTRODUCTION

This chapter covers the Power Distribution, Interconnect Diagrams and Functional Electrical Drawings.

DISTRIBUTION DIAGRAMS

DC Distribution

AC Distribution

USB Distribution

USB Distribution without HUB

HARNESSES

AC Harness Assy

MAINS SWITCH

FUSE

                                                                 5B       2A          4B       1A

Alarms

Alarms to Midimisc Harness

Alarms Harness

Audio

Private Audio Athena Cab Harness

Private Audio Harness

Auto Supervisor Safe harness

FEMALE_NO SW2_COM

1

2

                                 DC_PSU_OUT          

3

Facia Harness (View 1 of 2)

Facia Harness (View 2 of 2)

Heaters Harness

                         AC_OUT            HEATER

LVDS

LVDS Harness

LVDS Power Harness

                              P1                                                                                                                                        P2

Mode Switch Harness

GPIO

COM

NO

PSU Intel Harness

+

PSU

-

PSU_INTEL

S2 Dispenser Harness

Speaker Harness

SPS Harnesses

Dual DC Power

IFD2 Control PCB to Coil Linker Harness

IFD2 Control PCB to IMCRW Electrode Linker Harness

IFD2 Control PCB to IMCRW Linker Harness

IFD2 MCRW Short Linker Harness

Upper Advert Harness

USB Touch Screen Cable Assembly

                                    P1             P2

                                                    P1                                                                                                     P2

 

Section Divider

Section 5 - Power Supplies

February 2014

Section Divider

February 2014 Standard Power Supply (300W)      ¹

Standard Power Supply (300W)

Chapter Contents

INTRODUCTION

This is a switch mode power supply, with +24V DC output and a maximum output power rating of 300W.

DESCRIPTION

The power supply is capable of operating with a single phase input voltage; 90Vrms min, 264Vrms max, 47 to 63 Hz. The power supply auto ranges ‐ external voltage range selection switching is not required.

The unit can withstand power line transients as specified in CES 2‐11‐02 and EN61000‐411 without degradation of performance. It also incorporates Power Factor Correction circuitry meeting the requirements of EN61000‐3‐2 to Class A limits for the harmonic content of the input current, and EN61000‐3‐3, for magnitude of voltage fluctuations.

Note:  There is no on/off switch, or fuse, within the power supply. They are product specific and may be located either close to the supply or elsewhere in the product.

August 2011

²        Standard Power Supply (300W)

Power Requirements

PSU AC Input Connector

The ac is connected to the PSU via the three screw terminals: Live, Neutral and Ground.

Input Specification

Voltage

The PSU can operate with a single phase input voltage ranging from 90 V to 264 V rms and 47 Hz to 63 Hz. Voltage range selection is automatic.

Input Current

The maximum input current under normal operating conditions is as follows:

Range	Input Voltage Range Frequency Range (V rms)                  (Hz)	Maximum Input Current (A)
115	90 ‐ 136                   47 ‐ 63	5.0
230	180 ‐ 264                 47 ‐ 63	2.5

Inrush Current

The inrush current, measured at full output load (during a cold or warm start and for a max of one cycle):

l 40 A peak maximum at 257 Vrms input; warm start, measured at T_A = 20 deg C

DC Output Specifications

The following table defines the dc output specification of the PSU:

Performance Requirements

                     Nominal Voltage                                +24 Vdc

August 2011

                                                                                                                           Standard Power Supply (300W)                                                                                                                                                                    ³

Performance Requirements
Current Static ‐ Continuous	Minimum 0Adc, Maximum 13A dc
Maximum Output Power	300W

Voltage Dropout

A 100% input voltage drop out for 16.6mS at full load will not cause the output voltage to go outwith specified limits.

Subsequent to any input under voltage, outage, dip or interruption the power supply will automatically restart and function normally when the input voltage returns to within its operating range.

Overload Protection

The PSU will shut down to prevent damage in the event of:

l  Overvoltage: trigger level is 27.6V min, 33V max

l  Overcurrent

l  Short circuit

l  Overpower

l  Abnormal temperature rise.

TROUBLESHOOTING

Restart after Shutdown

If the power supply shuts down due to overcurrent, short circuit or overpower protection, it will automatically attempt to restart. If the fault condition continues; the power supply will go into "tick mode" and will continue to shut down and attempt to restart until the power or the fault is removed.

If the power supply shuts down due to overvoltage protection it will stay shut down until input power is cycled.

ERROR MESSAGES

None.

DIAGNOSTICS

None.

STRAPPING

None.

August 2011

⁴        Standard Power Supply (300W)

ADJUSTMENTS

None.

FRU REMOVAL AND REPLACEMENT

There are no field replaceable parts in the power supply.

CABLING

None.

CONNECTOR ASSIGNMENT/PINOUTS

Input/Output Pins

TEST/ADJUSTMENT TOOLS

None.

August 2011

Uninterruptible Power Supply

Chapter Contents

INTRODUCTION

This chapter describes the Uninterruptible Power Supply (UPS) unit, including: Operation, Setup and Storage.

The UPS monitors the mains supply and provides a stabilised supply to the ATM. If the mains supply fails, the UPS will supply the ATM from its integral battery‐backed power supply. This supply duration is limited and is intended to provide for orderly termination of any active transactions before the ATM shuts down.

DESCRIPTION

Definitions

Line Boost Capability

Line Boost Capability is the minimum voltage deviation below nominal that must be handled via boosting without going on battery, while maintaining the output voltage within the required output voltage range

Boost Mode

A shift to boost mode occurs during voltage variations in the AC input power. The boost function maintain the output voltage supplied by the UPS within close tolerances around the rated value even if significant voltage variations occur in the AC input power. This avoids calling on battery power.

The values defining the voltage range are pre‐set and vary depending upon the nominal voltage selected.

Specification

Model: UPS 230V and UPS 120V (where different):

l  Nominal Frequency: 50/60 Hz auto‐selecting.

l  Power Level: 1150VA, 770W

l  Static Regulation (Battery Mode): ‐10% to +7% of nominal

l  Boost: maintain output within 198‐273V (90‐153V)

l  Battery Configuration: Internal batteries provided as one assembled part.

Indicators

The illustration and table below explain the functions of the indicators on the UPS front panel:

               Item   Description      Specification

1	On/Off button     To start/stop the UPS Off-------------------------------------- Solid green--------------------------	Illuminated and locking button System off Power On
2	Load Pro- Off-------------------------------------tected LED Solid green--------------------------	No output enabled Output enabled
3	Downgraded          Solid yellow-------------------------- Operation LED       Flashing yellow ---------------------	Mains failure Battery failure
4	Non Protected Off-------------------------------------Load LED Solid red -----------------------------	Normal load Overload
5	Programmable Off-------------------------------------Outlet 1 Solid green--------------------------	Plug #1 not powered Plug #1 powered
6	Programmable Off-------------------------------------Outlet 2 Solid green--------------------------	Plug #2 not powered Plug #2 powered
7	Percentage        0 - 25% (LED 1 lit) Load bar graph 26% - 50% (LEDs 1 + 2 lit) LED                  51% - 75% (LEDs 1 + 2 + 3 lit) 76% - 100% (All four LEDs lit)	LED 1 is to the left of the display
8	Battery Charge 0 - 25% (LED 1 lit) level bar graph   26% - 50% (LEDs 1 + 2 lit) 51% - 75% (LEDs 1 + 2 + 3 lit) 76% - 100% (All four LEDs lit)	LED 1 is to the left of the display

Indications During Operation

This section describes the indications of the following UPS phases of operation:

l  Start‐Up

l  Shift to Booster Mode

l  Operation on Battery Power.

The numbers in the text refer to the front panel diagram.

Start‐Up (1150VA)

Start‐up commences when the ON/OFF (1) button is pressed:

l  The buzzer beeps and all the LEDs come on.

l  The buzzer beeps two times during the self test, then button (1) remains ON, indicating that the outlets are supplied with power.

Either:

l  AC power is present, LED (2) is ON and LED (3) is not ON, and the protected equipment is supplied by the AC power source.

or:

l  AC power is absent, LED’s (2) and (3) are ON, and the protected equipment is supplied by the UPS operating on battery power.

l  All the connected equipment is supplied with power.

If button (1) is not ON, or if LED (4) is ON, there is a fault (see “Troubleshooting”).

Note:   The battery is charged as soon as the UPS is connected to the ac power source, even if button (1) is in the OFF position.

Boost Mode

When the boost mode is in operation the LED’s do not change to indicate that the operation is active to show that there is a significant voltage variation in the ac input power.

Operation on Battery Power

Operation on battery power takes place when AC input power has failed or is outside the Boost range.

Transfer to Battery Power (1150VA) While operating on battery power:

l  LED (3) is illuminated

l  The equipment connected to the UPS is supplied by the battery.

Threshold for the Low Battery Warning

The low battery warning threshold (Battery Low Threshold) is set via the self service configuration menu and shows that there is very little remaining battery backup time. The indications that the threshold has been reached are:

l  The ATM application specification will close because UPS does not have automatic shut down.

When the battery reaches the end of its backup time:

l  The UPS shuts down and all the LEDs go OFF

l  Equipment connected to the UPS is no longer supplied with power.

TROUBLESHOOTING

The LED numbers in the following tables appear on the diagrams in the “Indicators” section.

1150VA Module

Indication

All LED’s go ON and LED

(3) remains ON

LED’s (2) and (3) are ON and and LED (7) flash

LED (4) goes ON Solid Red and LED (7) flashing.

LED (4) ON and LED (8) flashing.

LED (4) goes ON.

DIAGNOSTICS

Level 0 None

Level 1

Meaning	Action
The Remote Power Off contact has been activated to shut down the UPS. Preventing a restart	Set the contact to normal position and restart
The percent load greater than set overload or UPS capacity.	Check power drawn by connected devices and disconnect non priority devices. Check the overload setting.
UPS overload. The power drawn by the connected equipment exceeds UPS capacity.	If LED (4) goes on permanently, check the power drawn by the attached devices and disconnect any non priority devices.

A battery fault was detected Replace the battery module during the automatic battery test.

UPS internal diagnostics       Replace the UPS.

have detected an internal fault. The connected devices are no longer supplied.

Level 1 diagnostics tests available on the Uninterruptible Power Supply are:

l  Test

l  Report

Test

Selection of TEST from the UPS diagnostic test menu tests the UPS and reports its status.

Report

The REPORT test returns the present status of the UPS

Level 3

S_DATA

The level 3 diagnostics returned for the Uninterruptible Power Supply are:

               S_Data         Meaning

00                     Good (Operation successful)

01                     Routine (Command not supported, RS232 turnaround failure)

02                     Warning (Battery low)

               04                Fatal (Device failure, Battery failure, Command failure, Comms error,

Device inoperative)

Tallies

The tallies recorded for the Uninterruptible Power Supply are:

               Tally               Mnemonic

               OUTAGES       Number of times the UPS reported a power outage.

MSKD OUT     Number of times that a power outage exceeded the time specified by the outage mask time.

STRAPPING

None.

ADJUSTMENTS

The Self Service Configuration Menu for the UPS enables adjustment of following UPS parameters:

l  Mode

l  Voltages

l  Shut down Delay

l  Startup Delay

l  Battery Low Threshold

l  Outage Mask time

l  Battery Test Day

l  Battery Test Hour

A description of each parameter, together with the permitted range of inputs and the default settings, is shown in the table below.

Parameter

                                   Description                                             Range          Default Value

Name

               Mode           This string identifies the mode (Control or    000 or 001    “000” - Control

                                   Data) of the UPS and the device type.                            “001” - Data

Parameter

Name	Description                                             Range	Default Value
Voltages	Identifies the level of the control voltages     000 - 111 for serial control lines, in order, CTS (Power Fail), DCD (Battery Low), DTR (Shut down). “0” means negative voltage “1” means positive voltage Note: “Voltages” has no effect for USB UPS.	111
Shut down Delay	This specifies the delay time in seconds of 0 - 999 the interval between the issue of a shut down command and the shut down of the UPS.	120 seconds
Startup Delay	If mains has returned during shut down the 0 - 999 Startup Delay is introduced after the Shut down Delay. If mains is not present during the Shut down Delay then the UPS will restart as soon as mains returns.	15 seconds
Battery Low This is the capacity remaining threshold        0 - 1000 Threshold     that indicates a low battery condition. If the (BL)             reported charge remaining is less than or equal to this value then the Battery Low indicator is True. The parameter is given in 1/10 percent units.		900 (90%)
Outage         This is the duration that the mains outage    0 - 99 Mask Time    must exceed before the supply out indicator is set true.		15 seconds
Battery Test This specifies the day on which the weekly 0 - 6 Day               battery test should be performed.		2 (Monday)
Battery Test This specifies the hour at which the weekly 00 - 23 Hour battery test should be performed.		04 (4am)

Configuring The UPS

Normal Operation

Under normal operation, the UPS will supply standard mains power to the terminal. Supply voltage deviations within the line boost will result in the UPS boosting (stepping up) of the voltage via its internal transformer. This ensures that the voltage supply to the rest of the product remains within the acceptable ranges of 198 ‐ 273 V for 230 V units or 90 ‐ 136 V for 120 V units. If necessary, the UPS internal batteries will be charging to maintain 100% charge.

Short Term Outage Or Voltage Variation

In the event of a short term outage or input voltage variation (lasting less than the configured Outage Mask Time), the UPS will automatically switch to supplying the terminal from its integral batteries. On restoration of the normal mains supply the UPS will automatically switch back to supplying a stabilised supply to the terminal from mains power. The internal batteries will be charged to maintain 100% capacity when mains is present.

Long Term Outage Or Voltage Variation

In the event of an outage or input voltage variation (outside the line boost and buck capability) lasting longer than the Outage Mask Time, the UPS will automatically switch to supplying the terminal from its integral batteries. At this point, under the control of the application program, the terminal will take one of the following actions:

l  Immediately initiate a shut down

l  Go into standby mode until mains returns or until the battery capacity falls below the

Battery Low Threshold, at which point it will initiate a shut down

l  Continue offering transactions until mains returns or until the battery capacity falls below the Battery Low Threshold, at which point it will initiate a shut down.

The shut down is controlled, terminating any active transactions and leaving the terminal in a safe and secure state. A control message is sent to the UPS to disengage.

Restart After Controlled Shut down

On restoration of the mains supply and restart of the terminal, the customer application may either bring the terminal immediately back into service or wait until the battery capacity is above the Battery Low Threshold before doing so.

A Low Battery condition will be displayed until the calculated battery capacity is equal to the Battery Low Threshold

UPS Self Test

The UPS will carry out a self test on demand by selecting DEVICE SELF TEST from the System Application Menu and UPS from the Device Self Test Menu.

If the battery is fully charged this test will verify battery health and that it is correctly connected. If the battery capacity is less than 100% then the test will only verify the connection.

MODULE REMOVAL AND REPLACEMENT

WARNING

Before removing the UPS: Switch off the ATM on/off switch.

Switch the UPS off using the UPS on/off button.

Disconnect the ATM external power cord. (For hard‐wired products turn the mains isolation switch to off.).

The UPS module is heavy. Be sure that you have a clear path to where you intend to set it down.

The UPS module can be installed in a number of locations depending on the ATM product variant. (inside the safe, outside the safe and also in horizontal and vertical placements).

1.      Access the UPS module in the ATM.

2.      Remove any retaining bracket(s) and screw(s)

3.      Disconnect the AC In, AC Out and USB cables at the rear of the module

4.      Remove the UPS and lay on a flat surface.

Replacement of the UPS module is the reverse of the above procedures.

Battery Care And Replacement

Storing the UPS Batteries

If UPS batteries are stored for a long period, recharge them every 6 months by plugging the UPS into a power outlet. The batteries charge to 90% in approximately 3 hours. However, it is recommended that the batteries charge for 6 to 24 hours after long time storage.

Replacing Batteries

The hot swappable battery feature allows the UPS batteries to be replaced without turning off the UPS, or disconnecting the load.

If it is preferable to remove input power to change the batteries, press the ON/OFF button to switch off the UPS and unplug the UPS from the power outlet shown in the previous section.

WARNING

Batteries can present a risk of electrical shock or burn from high short circuit current. The following precautions should be observed:

1.     Remove watches, rings or other metal objects

2.     Use tools with insulated handles.

3.     Do not lay tools or metal parts on top of batteries.

4.     Do not attempt to alter any battery wiring or connectors as this can cause injury.

5.     Replace batteries with the same number and type as originally installed in the UPS

6.     Do not disconnect the batteries while the UPS is in battery mode.

Battery Access

1.     Remove and retain the two screws holding the left hand side of the front panel of the UPS module.

2.     Remove the left‐hand side of the front panel by sliding it slightly to the right and then pulling it forward.

Battery Removal

Remove the battery for all model types as follows:

1.     Disconnect the battery module by separating the two parts of the connector. Do not pull on the cables.

2.     Unhook the tangs of the metal cover plate by sliding it to the right and then lift it off over the battery connector.

3.     Hold the UPS part of the connector aside and pull out the battery by the plastic tag. Do not pull the battery by its connector.

Battery Replacement

Replacement of the battery is the reverse of the above procedure. Take care to hold the UPS connector aside so the it is not broken or the wires cut when sliding the new battery into place.

Testing New Batteries

Run the Device Self Test from the System application menu and UPS from the Device Self‐Test menu.

Recycling Used Batteries

Contact your local recycling or hazardous waste centre for information on proper disposal of the used batteries.

WARNING

Do not dispose of the batteries in a fire. Batteries may explode. Proper disposal of batteries is required. Refer to your local codes for disposal requirements

CABLING

None.

CONNECTOR ASSIGNMENT/PINOUTS

No Information Available.

TEST/ADJUSTMENT TOOLS

No Information Available.

 

Section Divider

Section 6 - Terminal Core and Communications

February 2014

Section Divider

February 2014

Mini PC Core

Chapter Contents

INTRODUCTION

The Mini PC Core may be fitted with either one of the following motherboards:

l  a Lanier 945GSE motherboard providing Intel® ATOM N270 processor

l  a Kingsway GL40 motherboard providing either Celeron 900‐ 2.2GHz/800/1M Cache or Performance Core 2 Duo T7500‐2.2 GHz/800MHz/4M Cache processors

l  a Riverside Q67 motherboard providing either Intel® Core i3–2120T,

Core i5–2500T, Core i5–2390T, or Celeron G530T processors

l  a Lanier II NM10 motherboard providing an Intel® ATOM D2550 processor Note:  The illustration below shows the Mini PC Core with the Lanier Board.

DESCRIPTION

Motherboards

The Mini PC Core consists of a PC processor on the following motherboards with additional Self Service functionality:

Features	Lanier 945GSE	Kingsway GL40
Processor	ATOM 1.6 GHz N270	l Celeron 900 l Core 2 Duo T7500
Chipset	Intel 945GSE	Intel GL40
Memory	One DDR2 SO–DIMM	Two DDR3 SO–DIMM
Video	Integrated display adapter, DVI, VGA out	Integrated display adapter, DVI, VGA out
SATA	Two SATA ports	Three SATA ports
Expansion Slots	l One PCI connector for PCCM	l One PCI connector for PCCM l One PCIe x1 connector (riser needed)
Serial	Two RS 232 interfaces	Two RS 232 interfaces
USB	l Four USB ports on rear IO l Four on breakout	l Four USB ports on rear IO l Four on breakout

                LAN support One Ethernet 10/100                                           One Ethernet 10/100

                                      Base–T network interface                                   Base–T network interface

Audio	Line out for embedded audio	Line out for embedded audio
DVD‐ROM	Optional external DVD ROM	Optional external DVD ROM
PCCM	Optional PCCM communications system on separate plug–in card	Optional PCCM communications system on separate plug–in card
Features	Riverside Q67	Lanier II NM10
Processor	l Core i3–2120T l Core i5–2500T l Core i5–2390T l Celeron G530T	ATOM D2550
Chipset	Intel Q67	Intel NM10 with Intel 82NM10 PCH
Memory	Two DDR 3 SO–DIMM	Two DDR 3 SO–DIMM
Video	Integrated display adapter, DVI, VGA out	Integrated display adapter with DVI and VGA outputs
SATA	l One SATA 2 port l Two SATA 3 ports	Two SATA 2 ports
Expansion Slots	l One PCI connector for PCCM l One PCIe x1 connector (riser needed)	l One PCI connector for PCCM l One PCIe x1 connector (riser needed)
Serial	Two RS 232 interfaces	Two RS 232 interfaces
USB	l Four USB ports on rear IO l Four on breakout	l Four USB ports on rear IO l Four on breakout
LAN support One Ethernet 10/100/1000 Base–T network interface		One Ethernet 10/100 Base–T network interface
Audio              Line out for embedded audio		Line out for embedded audio
DVD‐ROM       Optional external DVD ROM		Optional external DVD ROM
PCCM            Optional PCCM communications system on separate plug–in card		Optional PCCM communications system on separate plug–in card

PCI PCCM Board (Optional)

The PCI PC Communications Module (PCCM) board is an add‐in adapter that provides a Band 3 communications interface. The PCI PCCM board has a level 0 diagnostic LED (green).

PCI Riser Board (Optional)

This board is connected to the Lanier 945GSE, Lanier II NM10 ,Kingsway GL40, or Riverside Q67 motherboard providing a PCI slot.

Disk Drives

The PC Core contains the following disk drives:

l S‐ATA DVD‐ROM optical drive (connected to S‐ATA channel 0) ‐ external to the core l S‐ATA hard disk drive (connected to S‐ATA channel 1).

Note:  An optional secondary S‐ATA hard disk drive is available for the Kingsway GL40 board and Riverside board.

S‐ATA DVD‐ROM Optical Drive

This optical storage drive is a DVD‐ROM drive (16X min.) and CD‐ROM drive (48X min.) and has a Serial ATA interface supporting ATAPI commands. The drive has DVD video and CD audio playback capability. The drive can play any standard DVD‐ROM and CD‐ROM disks complying with the ECMA‐267 standard.

The table below lists the power requirements of the S–ATA DVD–ROM Optical Drive.

Voltage	Current
+5VDC	2.0A
+12VDC	1.0A

S‐ATA Hard Disk Drive

The primary drive is an industry standard 3.5‐inch HDD that supports the ATA interface standard and operates on a Serial ATA interface.

The optional secondary drive for the Kingsway and Riverside motherboards is an industry standard 2.5‐inch HDD that supports the ATA interface standard and operates on a Serial ATA interface.

The table below lists the power requirements of the S–ATA Hard Disk Drives.

S–ATA HDD	Voltage	Current
3.5–inch HDD	+12 Vdc +5 Vdc	0.56 A 0.72 A
2.5–inch HDD	+5 Vdc	0.46 A

TROUBLESHOOTING

Error	Possible root causes	Isolation	Resolution
Loss of configuration data	Motherboard battery failure	The system date and time are excessively inaccurate.	Replace battery.
No boot up	HDD failure	Use BIOS Setup Utility to determine disk’s presence.	Replace.
	Loose or incorrectly connected cabling	Check power and S‐ATA cables.	Reconnect or properly connect cables to correct sockets. Replace if worn.
	RAM not seated correctly	Check RAM	Re‐seat correctly
	RAM not configured	Check RAM is configured through BIOS Setup.

 

Error	Possible root causes	Isolation	Resolution
System does not start up	Memory refresh timer error		Reseat the memory, or replace with known good modules
	Parity error in base memory (first 64Kb block)
	Base memory read/write test error
	Motherboard timer not operational		Fatal error indicating a serious problem with the system. Before replacing the motherboard, eliminate the possibility of interference by a malfunctioning add‐in card. Remove the expansion card then insert it back into the system. If this does not solve the problem, the cause may be a malfunctioning card.
	Processor error
	8042 Gate A20 test error (cannot switch to protected mode)
	General exception error (processor exception interrupt error)
	AMIBIOS ROM checksum error
	CMOS shutdown register read/write error
	Cache memory test failed
	Display memory error (system video adapter)		If the system video adapter is an add‐in card, replace or reseat the video adapter. If the video adapter is an integrated part of the system board, the board may be faulty.
	Motherboard has not powered on	Has the system fan started?	Check that pins 1 & 2 at JP3 are at power on. If they are then check the short circuit pins 2 ‐ 4 on PANEL header for 1 second to see if the fan starts and the motherboard powers up.
	Applies to Kingsway GL40 Motherboard only Processor faulty. Could be the fan is blocked and the processor is overheating.		Replace the fan or processor.

DIAGNOSTICS

For general diagnostic information see the Diagnostics Overview chapter in the Diagnostics Overview section.

Power on Self Test

There are no beep codes and no diagnostic LEDs on the Mini PC Core.

Beep Codes

There are no beep codes on the Mini PC Core.

STRAPPING

                                H          I     D                       E                                                   H                     E

Diagram 1 - Plan view of the Motherboard

Key  Description	Key  Description
A       Processor	F            Powered serial port strap x 4
B       SODIMM Slot s	G          RSD/FSD mode strap
C       PCI Slot (1 off)	H          A_ON1 ‐ Auto power on strap
D       Lithium battery	I           CMOS clear strap
E       Internal audio header ‐ line out Diagram 2 - Side View of External Ports	J           USB headers
Key	Key  Description
1       LAN	5          Serial x 2
2       Front USB (2 ports)	6          Front USB (2 ports)
3         VGA display output 4         DVI display output	7           Audio ‐ line out

Motherboard Jumpers

Serial Port Power Jumpers

Lanier and Kingsway Motherboards

The table below lists the serial port power jumpers for the Lanier, Lanier II, and Kingsway board.

Serial Port	Lanier	Kingsway	Lanier II
COM1	JP1	JCOM A	J7
COM2	JP2	JCOM B	J8
COM3	JP3	JCOM C	J15
COM4	JP4	JCOMD	J16

The table below list the strapping settings of the serial power port jumpers.

               Function           Jumper on Pins

5V          1 and 2 12V              3 and 4

                RI (default)           5 and 6

The jumpers on the serial power ports must be positioned on Pin 5 and Pin 6 as shown below.

Pin 1Pin 2 Pin 3Pin 4

Pin 5Pin 6

Riverside Motherboard

The J39 header provides the strapping options for the serial power ports of the Riverside board.

The table below lists the strapping settings of the serial power port jumper, J39.

Jumper on Pins Jumper on Pins Jumper on Pins Jumper on Pins Function

	COM D	COM C	COM B	COM A
5V	3 and 6	9 and 12	15 and 18	21 and 24
12V	2 and 5	8 and 11	14 and 17	20 and 23
RI (default)	1 and 4	7 and 10	13 and 16	19 and 22

The jumpers in the J39 header must be positioned on pins 1 and 4, 7 and 10, 13 and 16, 19 and 22 as shown below.

5V

12V

RI

                                                                       COMD        COMC      COMB       COMA

CLR CMOS

CAUTION

Ensure that the core is powered off before moving this jumper.

The table below lists the jumper settings for the CLR CMOS jumper on the motherboards.

               Function                                                                   Lanier          Lanier II       Kingsway  Riverside

Clear CMOS memory (jumper must be returned to    2 and 3   2 and 3   1 and 2   1 and 2 normal position before power‐on)

                Normal operation (default)                                          1 and 2         1 and 2        2 and 3        2 and 3

WARNING

Do not use a metal or conductive implement to remove the battery. A short circuit between the battery’s positive and negative terminals can cause it to explode.

A_ON1–Auto Power On Jumper

Financial terminals do not provide an external power button for the motherboard. The Auto Power–On jumper allows the motherboard to automatically power–on when power is applied.

The table below lists the strapping settings of the auto power–on jumper.

             Jumper on Pins  Function

1  and 2  Auto power–on enable (FSD default).

2  and 3  Auto power–on disable

RSD/FSD Strap

The RSD/FSD Strap indicates whether the motherboard is installed in a Retail or Financial system. The table below lists the strap settings of the RSD/FSD strap.

             Jumper on Pins  Function

1  and 2  FSD mode (default)

2  and 3  RSD mode

With strap in correct position, enter BIOS setup and load defaults.

FRU REMOVAL AND REPLACEMENT

The field replaceable units in the Mini PC Core are:

l  System core fan

l  Riser card and PCCM (optional feature)

l  Hard Disk (HDD)

l  Audio breakout cable

l  USB breakout assembly

l  External DVD

l  Motherboard

l  Memory (SO‐DIMM)

l  I/O shield

l  Processor (Kingsway and Riverside boards only)

l  CPU Fan (Kingsway and Riverside boards only)

Removing the PC Core Lid

To remove the PC core lid, perform the steps below.

1.     Remove the two screws that secure the lid to the core chassis. Keep the screws for replacement of the lid.

2.     Slide the lid towards the I/O panel and lift up from the chassis.

System Core Fan

To remove the core fan, disassemble in the following order:

1.     Disconnect the power harness from the motherboard.

2.     Take note of the connection of the fan harness on the motherboard and disconnect the harness.

3.     Remove and retain the two screws that secure the fan to the back of the core chassis.

4.     Remove the existing fan from the chassis.

CAUTION

The correct direction of the air flow is out of the PC box. To replace the fan in the correct position use the arrow marked on one of the sides of the fan to make sure the air is blowing out of the PC box.

5.     Locate the airflow arrow mark on the new fan and make sure it points out of the PC core chassis.

6.     Use the two screws to secure the fan to the core chassis 7.        Connect the fan harness to the header on the motherboard.

PCCM Board (Optional Feature)

To remove the riser card and PCCM board, disassemble in the following order:

1.     Disconnect the external cable from the PCCM board.

2.     Insert a screwdriver through the hole at the side of the pc core chassis and remove the screw securing the board to the chassis. Keep the screw for the replacement of the PCCM board.

3.     Pull the PCCM board out, detaching it from the riser card.

4.     Insert the new PCCM board to the PCI slot on the riser card. Make sure that the tab on the PCCM board bracket is inserted into the slot on the chassis.

5.     Secure the board to the chassis with the screw.

PCCM Riser Card (Optional Feature)

To replace the PCCM riser card, perform the steps below.

1.     Disconnect the external cable from the PCCM board.

2.     Remove PCCM board as described above.

3.     Remove the screw that secures the riser board bracket to the back of the core chassis. Keep the screw for the replacement of the riser board.

4.     Carefully detach the existing riser board from the PCI slot on the motherboard and remove the card and bracket from the chassis.

5.     Connect the new riser board to the PCI slot on the motherboard.

6.     Secure the riser board bracket to the core chassis with the screw.

External DVD

To remove the external DVD, disassemble in the following order:

1.     Disconnect the SATA harness from the DVD drive.

2.     Remove the two screws that secure the right‐hand DVD bracket to the core chassis. Keep the screws for replacement.

3.     Slide the DVD backward to release the tangs of the left–hand DVD bracket.

4.     Remove the screws that secure the brackets to the DVD. There are two screws for each bracket.

5.     Secure each bracket to the sides of the new DVD drive.

6.     Fit the tangs of the left–hand DVD bracket to the slots on the core chassis and slide the DVD forward to secure the left–hand bracket to the core chassis.

7.     Use two screws to secure the right–hand DVD bracket to the core chassis.

Audio Breakout Cable

To remove the audio breakout cable, disassemble in the following order:

1.     Take note of the connection of the audio cable on the motherboard and disconnect it from the header.

2.     Loosen the nut that secures the audio cable to the I/O panel and then remove the cable.

3.     Fit the audio connector to the hole in the rear I/O panel and secure it with the nut.

4.     Connect the audio breakout cable header to the appropriate header on the motherboard.

USB Breakout Assembly

To remove the USB breakout assembly, disassemble in the following order:

               1.    If fitted, remove the PCCM board.

1.     Remove the three screws that secure the breakout assembly to the front of the core chassis. Keep the screws for the replacement of the breakout assembly.

2.     Note the positions and connections of all the USB cables.

3.     Disconnect the cables then remove the USB breakout assembly.

4.     Connect the headers of the new USB breakout assembly to the appropriate headers on the motherboard.

Note:  The plastic key in the USB breakout headers should be at the bottom when connected to the motherboard headers. The ports will then be numbered 4, 5, 6, 7 from left to right.

5.     Use three scews to secure the USB breakout assembly to the front of the core chassis.

Hard Disk Drive (HDD)

Single Hard Disk Drive

To replace the hard disk drive, perform the steps below.

1.     If fitted, remove the PCCM board.

2.     Remove the USB breakout cable.

3.     Remove the external DVD.

4.     Disconnect the SATA power and data harness from the HDD.

5.     Remove the four screws that secure the existing HDD to the bottom side of the core chassis. Keep the screws for the replacement of the HDD.

6.     Fit the new HDD to the core chassis and secure it the four screws.

Dual Hard Disk Drive

To replace the hard disk drive, perform the steps below.

1.     If fitted, remove the PCCM board.

2.     Remove the USB breakout cable.

3.     Remove the external DVD drive.

4.     Disconnect the SATA power and data harness from the HDDs.

5.     Remove four screws that secure the hard disk drives to the bottom of the core chassis. Keep the screws for the replacement of the HDDs.

6.     Loosen the four screws (two on each side) of the HDD that needs replacement.

7.     Slide out the HDD along the key hole slots and remove.

8.     Slide in the new HDD along the key hole slots and secure it to the brackets with two screws on each side.

9.     Fit the hard disk drives to the core chassis and secure it with four screws.

Note:  When replacing the hard disks, make sure to connect hard disk 1 into SATA 1 and if dual disk, hard disk 2 into SATA 2. Tidy up all cables using rivet ties where necessary.

Motherboard

To remove the motherboard, disassemble in the following order:

Note:  The following illustrations show the Lanier motherboard, however the method of removal is the same for other motherboards.

1.     Disconnect the internal and external cabling from the existing motherboard.

2.     Remove the memory modules from the defective motherboard. If re–usable, fit the memory modules to the new motherboard. Refer to the “Memory Board (SODIMM)” section of this chapter for the removal and replacement procedure.

3.     For the Riverside and Kingsway board, remove the following modules from the defective mother board and fit them to the new motherboard if they are still re–usable:

l  CPU cooler, refer to the “CPU Cooler” section for the removal and replacement procedure

l  processor refer to the “Processor” section for the removal and replacement procedure

Note:  Make sure to fit the processor socket protector of the new motherboard to the defective motherboard socket to prevent damage to the socket pins during handling or shipping.