Preventive Maintenance Schedule Frequency Tasks
Cabinet and Exterior
General Appearance Every Visit Check the overall condition of the ATM cabinet and clean if needed.
Fan Operation Every Visit Ensure all fans (safe, LCD, power supply) are working properly and quietly.
CD/DVD-ROM Drive Cleaning Yearly Use a cleaning CD to clean the CD/DVD-ROM drive.
AC Interlock Switches Yearly Confirm correct operation; ensure the door closes properly without excessive movement.
Auto Supervisor Check Yearly Check by opening/closing fascia, security enclosure, or top box; listen for a click and ensure no excessive movement.
Power On Checks
Performance Discussion Every Visit Talk to the custodian/operator about ATM performance and note any issues in the logbook.
Vandalism and Tampering Check Every Visit Inspect for signs of tampering around the keyboard, fascia, and card reader; report suspicious findings.
Lighting Check Every Visit For remote sites, check building lighting and notify the appropriate personnel of any safety concerns.
Alarm/Comms Cable Installation Every Visit Report any installation issues to the territory manager; tidy up cables if possible.
Media and Trash Removal Every Visit Remove stored media (paper rolls, envelopes) and any trash from inside the ATM.
Module Inspection Every Visit Visually inspect all modules after opening the machine; check cables and rails for smooth operation.
Error and Tally Log Review Every Visit Review logs for errors; print and keep the latest tally log in the logbook.
Currency Container Check Yearly If replenished by branch staff, ask them to remove currency containers and check cassette operation.
Maintenance Task Frequency Tasks
S1 Currency Dispenser
Dust Removal Every Visit Utilize an air can and vacuum to clear dust from all parts of the dispenser.
Suction Cups and Pick Line Every Visit Replace all suction cups (277-0009574). Inspect the pick line for any broken nozzles and replace it if it is damaged, cracked, or bent. Clean all sensor and LED board assemblies.
Gears and Belts Inspection Every Visit Look for any worn or broken gears or belts. If any are found, schedule a module replacement and document it in the logbook.
Module Timing Verification Every Visit Ensure that the pick and presenter modules are properly timed. If re-timing is necessary, check the timing multiple times to confirm that no teeth are missing on the gears and that the timing remains accurate. Verify that the half-round wheel is ready to engage with the full circular wheel inside the pick module. Worn or damaged gears may require a pick module replacement.
Note Flicker Check Yearly Confirm that the note flicker at the purge bin is functioning; replace any broken flickers or cable ties with new ones.
Maintenance Task Frequency Tasks
General Checks
Power Ground Connection Check Yearly When safe (with incoming power to the ATM turned off), carefully inspect the tightness of the power ground connection at the ATM.
Wall Outlet Ground Check Yearly Use a Circuit Tester (if available) to check the power ground and polarity at the wall outlet. Do not remove the outlet cover; escalate any issues to the customer for resolution, as this is typically outside the scope of NCR Service Contracts but is crucial for ATM performance.
Cabinetry & Fascia
Internal Surface Cleaning Yearly Vacuum all internal surfaces of the ATM, including the PC core, fan, power supply, and filters, using a vacuum cleaner and air can if necessary.
Fascia and Door Locks Verification Yearly Check that the fascia and appearance door locks are functioning correctly; ensure locks are securely fastened and that locking nuts have not loosened. Confirm that the fascia latches properly and that door latch plates are adjusted correctly.
Shutter Doors Alignment Yearly Ensure all fascia-mounted shutter doors are aligned and operate smoothly; clean if necessary. Verify that the shutters have a covering over the circuit board portion and that shutter assemblies are securely fastened to the fascia.
Safe Door Hinges Lubrication Yearly Lubricate the safe door hinges with low viscosity oil as described in the Preventive Maintenance Overview.
Harnessing Inspection Yearly Check that harnessing is not snagged or damaged during door operations and ensure it is properly tied back after part replacement. Confirm that all ground straps are attached to shutter assemblies, fascias, and keyboards.
Retract and Slide Assemblies Check Yearly Ensure that retract and slide assemblies are securely bolted in place.
Rain Management Components Check Yearly If applicable, inspect the condition of rain management components and ensure that Mylar guides are not torn.
Frequency
S1 DISPENSER		 Task What to Do
Every Visit Remove Debris Take out paper bits, clips, or other small objects.
Every Visit Dust & Vacuum Use canned air and a small vacuum to clear dust from inside.
Every Visit Clean Sensors Wipe sensors and prisms gently so they work right.
Every Visit Check Pick-Up Area Look for broken nozzles, bent parts, and check belts/gears for damage.
Every Visit Inspect Rollers & Trays Clean rollers and remove stuck paper from trays or cassettes.
Yearly Change Air Filter Replace vacuum tube filter; vacuum out any dust.
Yearly Clean Sensor Wheels Use cotton swabs and alcohol to wipe round sensors.
Yearly Check Wheels & Switches Look for worn stacker wheels and test micro switches.
Yearly Test Locks Ensure cassettes lock firmly in place.
Yearly Replace Suction Cups Swap out old cups that don’t grab bills well.
Yearly Verify Timing Check gear alignment and timing; replace module if needed.
Yearly Inspect Deflector Parts Look at flicker pads and deflectors; replace worn parts.
Frequency
Printer		 Task What to Do
Every Visit Clear Slot Areas Make sure receipt, statement, and passbook slots have no blockages like paint, flash, or burrs.
Every Visit Check Alignment Verify that paper paths line up correctly with the front panel.
Every Visit Fit PCB Covers Ensure the printer’s circuit board covers are in place and secure.
Yearly Clean Print Head Wipe the thermal print head gently; do this more often if you use stamp media.
Yearly Dust & Vacuum Use canned air and a vacuum to remove dust from all printer areas.